Customer Service Specialist
Customer Service Specialist
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USD 19 - 21
1 Vacancy
Job Description
Bestergo is growing! Bestergo is looking to add a Customer Service Specialist to join our growing organization.
As aCustomer Support Specialist you will assist customers needs over the phone provide accurate information demonstrate understanding of our product lines effectively solve problems and offer resolutions in a timely manner to maximize customer satisfaction.
Essential Functions:
- Availability to receive inbound calls and provide professional level of product support when customers and users contact customer service.
- Identify factors and steps necessary to assist customers on how to properly install use and/or assemble our products answer questions and provide other product knowledge.
- Successfully respond to routine as well as more complex customer service calls and inquiries with minimaltono supervision.
- Support and followup with customers through phone email and text.
- Provide appropriate solutions and detailed product information.
- Maintain and update call records on status of customer service inquiries.
- Navigate software and internet with multiple browsers email instant messenger and chat tools.
- Review instructions manuals product information and online listings for accuracy.
- Collaborate with other team members to help improve company processes and improve the customer experience
- All other duties as assigned.
Skills/Experience Required
- Minimum of 1 to 3 years of customer service product installation or other related industry experience required.
- Detailoriented with ability to understand and communicate written instructions procedures and guidelines.
- Strong computer skills required to navigate software and internet with multiple browsers email social media instant messenger and chat tools.
- Strong written and verbal communication skills.
- Strong customer service and analytical skills.
- Ability to work independently with strong timemanagement and organization skills.
- Experience in the consumer electronics industry retail or installation with an emphasis in television wall mounting readytobuild furniture and accessories beneficial.
- Knowledge of televisions tv wall mounts or specifics with sheetrock drywall and installation of hardware or related work experience preferred.
- General understanding of the consumer electronics industry.
Job Type: Fulltime
Pay: $19.00 $21.00 per hour
Expected hours: 40 42 per week
Shift: 8 hour shift; 9 am 6 pm MF
Education: High school or equivalent (Required)
Experience:Customer service: 1 year (Required)
Work Location: Remote
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Junior IC
Employment Type
Full-Time
