Part Time Customer Relations Officer IKEA Sukhumvit
Part Time Customer Relations Officer IKEA Sukhumvit
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
- Handle all Exchange & Return and Refund transactions efficiently and accurately whilst providing the highest standards of Customer Service.
- Attend to all complaints and claims in a friendly and professional manner creating a positive experience for our customers to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
- Ensure the Exchange & Return Desk is always equipped with necessary tools and documents and ultimately always available to serve customers throughout the day.
- Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
- Utilize information from Exchange & Refund System to detect act upon and/or escalate any product faults and salesrelated issues; involve the management team if needed.
- Contribute to the Exchange and Return action plan and take ownership for allocated deliverables.
- Communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
- Actively work together with other departments to continuously improve the shopping experience for customers.
- To optimise the relationship with the customers to strive for sales growth and sustained longterm profitability for the company.
Qualifications :
- You can to commit to a 24hour work week (for example 8 hours per day excluding 1 hour break 3 days a week).
- You are available to work on Friday Saturday and Sunday.
- You have solid experience working in a customerservice role in a fastpaced retail environment.
- You have good communication and computer skills.
- You are comfortable and fluent communicating in English.
- You have the confidence and genuine care in resolving customer complaints.
- You remain calm and controlled when faced with emotional customers under stressful situations.
- You are patient and have experience in managing conflict and achieving a winwin outcome.
Additional Information :
Please apply by 15 May 2025
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Department / Functional Area
Key Skills
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