Support Center Technician
Support Center Technician
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1 Vacancy
Job Description
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperaturesensitive goods throughout the cold chain. And we bring comfort to people globally. Bestinclass engineering design and manufacturing combined with categoryleading brands in compression controls software and monitoring solutions result in nextgeneration climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
Job Description:
A Support Center Technician is a knowledgeable professional who provides technical assistance troubleshooting and support for refrigeration/controls systems. This role involves working closely with clients technicians and internal teams to ensure the smooth operation maintenance and optimization of refrigeration/controls equipment.
As A Support Center Technician You Will:
Technical Support:
- Serve as the primary point of contact for clients and internal teams seeking technical assistance related to refrigeration/controls systems.
- Provide remote and onsite support to diagnose troubleshoot and resolve issues with refrigeration equipment including compressors valves controls and refrigerant circuits.
- Collaborate with field technicians and engineers to guide them through complex technical challenges and ensure timely issue resolution.
Documentation and Reporting:
- Maintain accurate records of support requests troubleshooting steps and solutions provided.
- Generate detailed reports outlining system performance and recommendations for improvement.
- Contribute to the creation of knowledge base articles and technical documentation to assist clients and internal teams in resolving common issues.
Training and Education:
- Conduct training sessions for technicians and clients on refrigeration/controls system operation.
- Develop training materials presentations and instructional resources to enhance understanding and skills among users.
Required Education Experience & Skills:
- 2 years BAS BMS or Facility Controls experience.
- This position will require being on a oncall weekly rotation
Legalwork authorization in the United States Sponsorship will not be provided for this role
Preferred Education Experience & Skills:
- Food Retail Case Controller experience.
- Previous Field or Contractor installation experience.
- Electrical Print and Communication Troubleshooting experience.
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Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal to make the world a better place. We invest in the endtoend development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans dental and vision coverage 401(k) and more. We provide employees with flexible time off plans including paid parental leave vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Diversity Equity & Inclusion
At Copeland we believe having a diverse equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed heard respected and valued for their experiences ideas perspectives and expertise. Ultimately our diverse and inclusive culture is the key to driving industryleading innovation better serving our customers and making a positive impact in the communities where we live.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F1 with OPT or CPT H1 H2 L1 B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position please contact:
Required Experience:
IC
Employment Type
Full-Time
