Service Manager
Service Manager
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Job Description
Country:
AustraliaLocation:
17 Streiff Road Wingfield Adelaide South Australia 5013AustraliaBuild a career with confidence!
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a worldclass diverse workforce that puts the customer at the center of everything we do.
The role
This role is based in Adelaide.
The Service Manager oversees and manages all aspects of the service delivery process including contract delivery contract renewals account receivable management team coordination and customer relationship management. This role involves leading a team of service technicians and subcontractors optimising resources ensuring financial performance meets targets and driving EH&S initiatives. The Service Manager is critical in maintaining highquality service delivery while fostering positive customer relationships.
Key responsibilities:
We are looking for a solution orientated Service Manager with the ability to provide an excellent experience to internal client and our clients in the field. Therefore you will;
Lead manage and mentor a team of service technicians apprentices and subcontractors.
Promote a positive work environment that encourages teamwork accountability and continuous learning.
Recruit interview hire and train technicians to meet workload demands and fulfil customer requirements.
Organising and delivery of relevant internal and external role meetings. E.g. Tool box and client meetings
Oversee and manage the entire service delivery process from initial service requests to contract renewals.
Manage the procurement of parts materials and tools necessary for maintenance repairs and emergency service calls.
Review work orders invoices and resource expenditures for accuracy and efficiency in managing accounts receivable.
Address customer complaints and conduct satisfaction investigations to develop improvement plans.
Provide technical expertise and support during the sales process.
Monitor and achieve key performance indicators (KPIs) such as productivity revenue contract margins and PM completion.
Requirements:
To be successful in this opportunity as a minimum you must have:
Possess indepth technical knowledge and qualifications in Mechanical or refrigeration disciplines
Demonstrated ability to manage and lead teams fostering a collaborative and positive work environment to achieve common goals.
Exhibit a proactive and resourceful approach to problemsolving showing the ability to take initiative and find innovative solutions.
Goaldriven with a keen eye for detail ensuring highquality service delivery and achieving desired outcomes.
Able to communicate clearly and concisely with team members customers and stakeholders fostering positive relationships and effective collaboration.
Familiarity with service processes and experience using Enterprise Resource Planning (ERP) software to streamline operations and enhance efficiency.
A team player with a can do attitude who is agile embraces change and leads by example
Benefits:
Attractive salary package Full time opportunity
Excellent job stability Ongoing training and development opportunities
Inclusive work environment Supportive management team
Our commitment to you
Our greatest assets are the expertise creativity and passion of our employees. We strive to provide a great place to work that attracts develops and retains the best talent promotes employee engagement fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong with diversity and inclusion as the engine to growth and innovation. We develop and deploy bestinclass programs and practices providing enriching career opportunities listening to employee feedback and always challenging ourselves to do better. This isThe Carrier Way.
Join us and make a difference.
Apply Now!
We believe in diversity and inclusion and welcome applicants from different
backgrounds. This includes First Nations people people with disability LGBTIQA and all cultural and language background.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
Job Applicants Privacy Notice:
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Required Experience:
Manager
Employment Type
Full-Time
