Lead Steward Overnight - Waldorf Astoria New York
Lead Steward Overnight - Waldorf Astoria New York
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$ 32 - 43
1 Vacancy
Job Description
After undergoing a transformative restorationWaldorf Astoria New Yorkis set to reignite its magnetic allure.Waldorf Astoria New Yorkis seeking aLead Stewardto unveil a new era of luxury which embodies the spirit of New York City.
With a fresh modern expression of its rich authentic legacy Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms 375 Private Residences 40000 square feet of event space holistic spa and wellness programming and a celebrity chef partnership. In landmark destinations around the world Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
What will I be doing
As a Lead Steward you will play a key role in supporting our Food and Beverage operations ensuring all areas are impeccably prepared and maintained for both restaurant and event services. Your primary responsibility will be guiding the team to uphold the highest standards of cleanliness and efficiency in the backofhouse areas. By overseeing the preparation and organization of food and service equipment you will help set up the Banquet and Restaurant teams for success allowing them to deliver outstanding service in line with our pursuit of Forbes 5Star excellence. Specifically you will be responsible for performing the following tasks to the highest standards:
- Lead support and guide stewarding team ensuring the timely and efficient transportation and cleaning of cooking utensils service ware and equipment used for restaurant and banquet service.
- Oversee the cleaning and maintenance of work areas and physical surroundings ensuring that all spaces including kitchen storage and service areas are kept organized sanitary and in compliance with safety regulations.
- Maintain proper inventory levels for the food and beverage departments ensuring all required items and supplies are readily available and in excellent condition to support both restaurant and banquet functions.
- Ensure the timely delivery of food and equipment to all functions as specified in Banquet Event Orders (BEOs) guaranteeing smooth operations for all events large or small.
- Schedule and assign daily tasks for the stewarding team ensuring all team members are informed trained and fully prepared for their responsibilities.
- Provide ongoing training and development for all stewarding team members ensuring they are equipped to meet the highest standards of cleanliness service and safety.
- Monitor and evaluate team member performance offering feedback and coaching to foster continuous improvement and maintain high levels of performance.
- Collaborate with culinary and frontofhouse teams to ensure the smooth of all events from setup through to breakdown maintaining a seamless operation at all times.
- Ensure all equipment is in proper working order conducting routine checks and coordinating necessary repairs or replacements to avoid operational disruptions
The rate of pay for this role is $32.6032 $43.4709 and is based on applicable and specialized experience.
What are we looking for
We are looking for a Lead Steward who is dedicated to maintaining the highest standards of cleanliness and organization playing a crucial role in supporting the Food and Beverage team in their mission to deliver exceptional service. The ideal candidate will have a keen eye for detail the ability to read and interpret Banquet Event Orders (BEOs) and a passion for hard work. You will ensure that all aspects of backofhouse operations run seamlessly setting up the team for success and supporting our pursuit of Forbes 5Star recognition. A genuine commitment to excellence and a desire to contribute to an unforgettable guest experience is essential.
The ideal candidate will possess the following qualifications:
- Fluency in reading writing and speaking English is essential to interpret BEOs communicate effectively with the team and ensure clear understanding of event requirements and operational needs.
- Must possess a valid Food Handler Card prior to being offered the position.
- A strong work ethic with a dedication to hard work consistently ensuring that all tasks are performed to perfection and contribute to flawless service for our guests.
- Previous experience in stewarding or similar backofhouse roles with a deep understanding of the standards of cleanliness organization and efficiency required to support luxury hotel operations.
- Exceptional attention to detail in maintaining cleanliness inventory and the organization of all backofhouse areas ensuring the team is fully prepared for any service or event.
- A proactive attitude able to anticipate operational needs solve problems swiftly and adjust to changing circumstances in a fastpaced environment.
- Excellent communication skills with the ability to clearly and effectively convey information to team members and collaborate with other departments to ensure smooth operations.
- Commitment to upholding luxury service standards with a passion for supporting a seamless flawless guest experience through attention to every detail behind the scenes.
- Ability to work flexible hours including nights weekends and holidays as needed.
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In creating remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking #1 Worlds Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials (ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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EOE/AA/Disabled/Veterans
Employment Type
Full-Time
