IT Client Solutions Manager Hybrid
IT Client Solutions Manager Hybrid
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Bridge Global Talent and Tech with PrecisionEngineered IT Solutions
Awarded as one of Asia s top employers and known for our peoplefirst approach Emapta is a global force in offshoring and outsourcing. We create transparent scalable and highperforming teams that support clients across industries including IT finance and customer service. With no markups full control and elite infrastructure we re changing how the world sees outsourcing. Ready to work with cuttingedge tools global clients and likeminded professionals Your international opportunity starts here with us.
Job Description
Be part of our client s team as an IT Client Solutions Manager leading client onboarding and ensuring operational readiness by aligning technical needs with IT standards. Oversee scoping costing licensing and delivery planning while coordinating with internal teams to manage transitions streamline service delivery and handle client escalations effectively.
Job Overview
Shift: SemiFlexi
Work Setup: Hybrid (NCRbased)
Client Onboarding & Relationship Management:
- Lead the technical onboarding of new clients including scoping planning and executing IT setup and service integration
- Align client IT requirements with Emaptas service offerings ensuring realistic timelines and cost transparency
- Act as the primary technical contact and advocate for assigned clients maintaining proactive communication and trust
- Translate client feedback into actionable improvements across infrastructure support and service delivery
Solution Design & Technical Scoping:
- Collaborate with internal IT teams (infrastructure cloud security) to design and deliver tailored IT solutions
- Ensure proposed solutions meet both client requirements and Emapta s technical standards
- Evaluate IT costing models licensing structures and delivery timelines; present clear proposals to stakeholders
Project & Service Delivery Oversight:
- Oversee and coordinate IT onboarding projects (e.g. infrastructure provisioning tool setup access control endpoint configuration)
- Monitor delivery milestones manage escalations and ensure smooth service transitions to operations
- Manage SLA compliance including root cause analysis and implementation of improvement plans
Team Coordination & CrossFunctional Alignment:
- Partner with sales operations and internal IT teams to align handovers expectations and delivery plans
- Lead internal governance meetings to review client performance and service metrics
- Maintain uptodate documentation in the IT Knowledge Management System (KMS) in coordination with IT Service Excellence
Reporting & Improvement:
- Report regularly on client health engagement and delivery KPIs through Monthly Service Delivery Reports (MSDR)
- Contribute to continuous improvement initiatives focused on processes quality assurance and client satisfaction
Other Responsibilities:
- Recommend and lead process improvement initiatives and optimize underperforming workflows
- Perform additional administrative or nonadministrative tasks as assigned through written or verbal instructions
Requirements
The Qualifications We Seek
Education:
- Bachelor s degree in IT Computer Science or a related field
Experience:
- At least 5 years in a clientfacing IT delivery or IT solutions architect role within the offshoring or BPO industry
Knowledge and Skills:
- Strong knowledge of IT infrastructure licensing security standards and enterprise tools
- Experience working with clients in ANZ APAC and/or North America with a strong understanding of their business and technical needs
- Proficient in IT cost modeling budgeting and contract scoping
- Skilled in project management and familiar with service delivery frameworks (e.g. ITIL)
- Excellent communication and stakeholder management skills
- Certifications in AWS Azure ITIL PMP or Agile are a plus
- Proven ability to design and implement complex IT solutions using industry best practices
- Strong presentation skills; able to explain technical concepts to nontechnical stakeholders
Benefits
Exciting Perks Await!
- Competitive Salary Package
- Fully customized Emapta laptop with peripherals
- Hybrid work arrangement
- Prime office locations in Metro Manila (Easy access to MRT stations restaurants and banks)
- Semiflexible schedule
- HMO coverage with free dependent upon regularization
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!
The Qualifications We Seek Education: Bachelor s degree in IT, Computer Science, or a related field Experience: At least 5 years in a client-facing IT delivery or IT solutions architect role within the offshoring or BPO industry Knowledge and Skills: Strong knowledge of IT infrastructure, licensing, security standards, and enterprise tools Experience working with clients in ANZ, APAC, and/or North America, with a strong understanding of their business and technical needs Proficient in IT cost modeling, budgeting, and contract scoping Skilled in project management and familiar with service delivery frameworks (e.g., ITIL) Excellent communication and stakeholder management skills Certifications in AWS, Azure, ITIL, PMP, or Agile are a plus Proven ability to design and implement complex IT solutions using industry best practices Strong presentation skills; able to explain technical concepts to non-technical stakeholders
Employment Type
Full Time
