Customer Accounts Supervisor
Customer Accounts Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
4-5years
75000 - 90000
1 Vacancy
Job Description
Customer Accounts Supervisor
Location: Norwood NJ (Hybrid 1 day remote per week)
Type: FullTime/ Direct Hire
Sole Hire is proud to be retained for an exciting opportunity with one of our valued clients! We are seeking an experienced Customer Accounts Supervisor to join a dynamic organization based in Norwood NJ. This role offers a hybrid schedule competitive pay generous benefits and an engaging work environment where your leadership skills can shine.
About the Role
As the Customer Accounts Supervisor you will manage a small team of up to 3 Customer Service Representatives (CSRs) while ensuring topnotch service delivery to customers. You ll lead with a handson approach resolving escalations tracking performance metrics and driving strategic solutions that benefit both the customer and the company.
Key Responsibilities
- Supervise coach and mentor a team of up to 3 CSRs fostering a collaborative and highperforming environment.
- Oversee and process customer orders with exceptional accuracy and timeliness.
- Collaborate with logistics and warehouse teams to coordinate shipments and resolve backorders or inventory issues.
- Handle escalated customer inquiries in close partnership with sales reps or branch managers.
- Approve billing adjustments credits or invoices when necessary.
- Monitor individual team members performance and provide actionable feedback to ensure continuous improvement.
- Lead customer service projects and support process improvements.
- Train and onboard new employees while guiding the team on best practices.
- Resolve issues like open orders invoice errors and billing concerns.
- Enforce company standards policies and procedures with consistency.
- Take initiative to find solutions that align with customer satisfaction and company goals.
Requirements
- Education: Bachelor s degree or equivalent experience 2 4 years in a similar role).
- At least 2 years of management experience including supervising a small team.
- Strong leadership and problemsolving skills with a focus on motivating and developing a team.
- Proven ability to manage priorities deadlines and workflow with attention to detail.
- Exceptional customer service and interpersonal communication skills.
- A selfmotivated professional with sound judgment analytical thinking and creative solutions.
- Preferred Experience: Candidates with backgrounds in Chemical Manufacturing and/or Distribution particularly in the Fragrance and Flavor (F&F) sector are strongly encouraged to apply. This expertise will allow you to excel in navigating the complexities and demands of our industry.
- Techsavvy and adaptable in a fastpaced evolving work environment.
Essential Skills
- Team management and coaching
- Communication (verbal and written)
- Critical thinking and problemsolving
- Active listening and collaboration
- Flexibility and a teamplayer mindset
Benefits
This is more than just a job; it s an opportunity to grow your career with a company that values its people. Along with being a vital part of the team here s what we offer to our employees:
- Competitive Salary: Up to $90000 per year reflective of your skills and experience.
- Annual Bonus: Rewarding achievements and outstanding performance.
- Flexible Work Options: A hybrid schedule with one day remote per week.
- Generous Benefits: Enjoy a 3 401(k) match to help you plan for your future Medical Dental Vision PTO Holiday Pay Long Term Disability Short Term Disability Life Insurance and so much more!
Work Environment
You ll primarily work in an indoor office setting equipped with everything you need to succeed. Occasional walkthroughs of the warehouse may be required to support order coordination.
Apply Now
Are you ready to manage a team deliver outstanding customer experiences and elevate your career Sole Hire is thrilled to connect top talent with this incredible opportunity. Apply now to take the next step in your professional journey!
Note: This job post reflects the position s general responsibilities and qualifications. Our client reserves the right to amend duties as needed.
What We're Looking For Education: Bachelor s degree or equivalent experience 2 4 years in a similar role). At least 2 years of management experience, including supervising a small team. Strong leadership and problem-solving skills, with a focus on motivating and developing a team. Proven ability to manage priorities, deadlines, and workflow with attention to detail. Exceptional customer service and interpersonal communication skills. A self-motivated professional with sound judgment, analytical thinking, and creative solutions. Preferred Experience: Candidates with backgrounds in Chemical Manufacturing and/or Distribution, particularly in the Fragrance and Flavor (F&F) sector, are strongly encouraged to apply. This expertise will allow you to excel in navigating the complexities and demands of our industry. Tech-savvy and adaptable in a fast-paced, evolving work environment. Essential Skills Team management and coaching Communication (verbal and written) Critical thinking and problem-solving Active listening and collaboration Flexibility and a team-player mindset
Education
Bachelors
Employment Type
Full Time
