Assistant Manager Residence Hospitality Experience

The Assistant Manager Residence Hospitality Experience is accountable to the Manager Residence Hospitality Experience for leading and effectively supervising frontline cleaning staff external service providers processes and activities required to ensure accountabilities are met. In addition this position is responsible to provide operational coordination and monitoring of mid to large size Cleaning Services projects as assigned and to have a leadership role in budget preparation and monitoring cleaning standards.

This position is contigent on funding

Responsible for providing excellent leadership to cleaning staff in the incumbents area and to assist the Manager with administrative leadership of the cleaning operation.

• Creates and maintains positive working relationships by establishing a clear set of reasonable and mutually agreed upon expectations that align with the Departments mission and the Universitys strategic plan to help employees create clear paths to success.
• Identify development opportunities in direct reports and create development plans that will enable employee growth and improved performance.
• Provides effective leadership training and communication to ensure cleaning standards are maintained and staff provide excellent customer service to residents.
• Act as a key liaison with other leaders of Residence Facilities in the coordination of cross training coaching initiatives team meetings and leading cross functional project work

Responsible for providing excellent supervision and support to the staff.

• Recruit (hiring proceses onboarding activities).
• Measure and evaluate performance of direct reports through both formal performance appraisals and informal methods such as regular feedback and coaching.
• Administer human resource policies and procedures as they relate to staff in the incumbents area i.e. sick time vacation overtime leaves of absence safety/injuries return to work initiatives.
• Lead the creation and delivery of staff training and development opportunities in coordination with the Supervisors in Residence Hospitality Experience and After Hours.
• Ensure safety and wellness initiatives and procedures are effectively followed by all staff in the incumbents area including the application of Workplace Hazardous Materials Information System (WHMIS) and Occupational Health and Safety Act (OHSA)

Accountable for planning developing and coordinating processes to effectively manage the cleaning program focusing on continuous improvement and supporting the Departments goal of clean comfortable residential communities that are conducive to student learning and engagement. This requires:

• Collaborate with other areas of Residence Facilities and Housing to ensure effective delivery of services and problem resolution for optimal service.
• Lead and implement cleaning standards and best practices in daytoday cleaning.
• Establish consistent operating procedures and processes to ensure effective and efficient workflow.
• Plan and coordinate end of term processes and/or room changes in collaboration with other Campus Housing units and/or contracted services to ensure a successful turnover of all residence bedrooms and community spaces within very tight timelines.
• Plan and coordinate termly project work (window cleaning carpet cleaning floor work house cleaning etc).
• Plan and coordinate target/goal setting for RHE

Fiscal Management Cleaning Services

• In coordination with the Manager Residence Hospitality Experience provide administrative coordination tracking and monitoring of the overall operating budget.
• Assist with developing the annual operating budget in collaboration with the Managers to ensure a cohesive approach.
• Provide recommendations on future projects and/or spending based on monthly/yearly budget analysis.
• Follow university policies and procedures for effective procurement of supplies equipment and 3rd party service provision.

Responsible to collect and maintain Key Performance Indicators and other measures of performance that align with the strategic direction of the Cleaning Services unit.

• Provide data and/or progress reports related to effectiveness/efficiencies utilized by the team to maintain a high level of performance.
• Evaluate current state by applying lean principles to inform changes to improve services.

Accountable for managing the effective coordination of multiple regular and special projects that relate to the incumbents area of responsibility and the wider Cleaning Services team.

• Organize the work of others and self to conduct research compile statistics develop reports and communicate results.

• Completion of a postsecondary diploma or degree (or equivalent experience) required.
• Experience leading others is required.
• Experience supervising staff is required.
• Experience coordinating multiple projects is required.
• Ability to negotiate resolve conflicts and solve problems effectively is required.
• Experience working in a student environment is considered an asset.
• Experience monitoring budgets is an asset.
• Experience making evidencebased decisions considered an asset.
• Competencies will include people management resource allocation interpersonal organizational and communication skills.
• Working knowledge of or ability to interpret occupational health and safety regulations is required.
• Proficient computing skills specifically with Microsoft Office applications and financial reporting related software required.
• Ability to use web related and mobile communication tools required.
• Progressive experience with materials and methods involved in the cleaning of multiunit residential buildings is required.
• Working knowledge of the roles all buildingrelated trades play within a facility management operation is considered an asset.
• Operational knowledge of information systems preferred.
• A clear Vulnerable Sector Check is required

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research learning teaching and community building and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students faculty and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity antiracism and inclusion. As such we encourage applications from candidates who have been historically disadvantaged and marginalized including applicants who identify as First Nations Mtis and/or Inuk (Inuit) Black racialized a person with a disability women and/or 2SLGBTQ.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources atorext. 45935.