Mobility Assessment Evaluator

At MTM Transit it is never just a ride its personal. We understand that our passengers deserve personalized attention and exceptional care and to us every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!

What will your job look like

The Mobility Assessment Evaluator (MAE) is responsible for reviewing ADA paratransit application materials supplemental intake and professional verification forms conducting inperson interviews for applicants and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The Mobility Assessment Evaluator (MAE) is also responsible for maintaining accurate documentation and providing final eligibility determinations to the Client.

Location: 833 Auto Center Dr Suite A Palmdale CA 93551

What youll do:

• Determines final eligibility based upon the application interview functional assessment and any supplemental information
• Conduct inperson interviews to assess mobility capabilities and review any supplemental information provided
• Determine what functional assessments the applicant will be required to undergo
• Provide written eligibility determination documentation to Client within ADA required and contracted time frame
• Reads and interprets ADA paratransit applications intake forms and professional verification forms
• Review interview results and application paperwork and follow up on assessments and professional verifications as needed
• Assist Applicants with completing incomplete documents scan ADA applications interview guides and other documents into the Applicants case as needed
• Provide further written documentation to Client upon request
• Assist the leadership team in identifying process improvement opportunities
• Conduct functional physical and/or cognitive assessment with applicants that may include:
  • Physical Functional Assessment using an outdoor course
  • Physical Functional Assessment using an indoor course
  • FACTS
  • MMSE
• Apply information obtained to determine applicants capability to independently ride fixed route transportation
• Provide required forms to administrative personnel for dataentry and eligibility letter generation
• Participate in staff meetings with leadership and/or Client
• Participate in community outreach and education as needed
• Participate in initial and ongoing training as required by MTM and Client
• Complete all necessary reports paperwork and maintain ongoing applicant tracking logs and reports for MTM and Client within the contractual deadline
• Process mailin applications within the contractual deadline as assigned
• Assist with conducting phone calls to applicants and providers
• Conduct phone interviews as needed
• Input all information into Client software (Trapeze) and other software as appropriate
• Build rapport and communicate effectively with MTM and Client personnel to include administrators management support staff and applicant while providing high quality customer service
• Participate in appeals process upon request
• Maintain a positive attitude when interacting with individuals support Staff and caregivers
• Work with management and the Client to follow through on service issues troubleshooting problems concerns complaints and training
• Must conform to MTMs HIPAA standards

What youll need:

Experience Education & Certifications:

• Bachelors degree in Social Services Rehabilitation Ancillary Health Care Profession or a related field
• Willing to accept relevant experience and specialized certifications in lieu of a Bachelors degree depending upon contract specifications (Certifications can include: COTA OT PT)
• 3 years of professional experience working with individuals with disabilities
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
• Related experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilities
• Experience conducting informationgathering relating to ADA Paratransit eligibility preferred

Skills:

• Solid interviewing assessment and observational skills and demonstrated ability to work effectively with a diverse population
• Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols
• Ability to clearly communicate their findings and observations on the required database reports and notes as well as in certification letters
• Intermediate level of proficiency or above with Microsoft Office Suite (Outlook Word Excel & PowerPoint)
• Desire to learn additional programs
• Excellent organizational and multitasking skills
• Ability to work flexible hours
• Ability to adapt to a rapidly changing environment
• Ability to work under limited supervision
• Ability to make clear and factual observations
• Ability to maintain high level of confidentiality
• Knowledge of the public transportation system & services
• Knowledge of ADA complementary paratransit regulations including but not limited to the regulatory definition of ADA paratransit eligibility
• Ability to work well with the elderly and individuals with disabilities

Even better if you have...

Ability to fluently speak write and read English and other languages; Spanish preferred

• Additional language skills are preferred

Whats in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $19.65/hr

Salary Max: $29.48/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.

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