Student Telephony Analyst Fall 2025 Winter 2026

Our student and new graduate programs offer a chance to explore Sun Life from the inside. Youll make a difference in the lives of our customers and communities while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

This role will be within the Contact Centre Infrastructure (CCI) Operations Tier 1 team. The Tier 1 team provides first line technical support to all Sun Life users in relation to all Telecom and Call Centre infrastructure. It accomplishes this by triaging all incidents and service requests submitted to CCI and fulfilling the majority of the service requests and resolving most incidents. The Student Telephony Analyst will report to Manager of CCI Tier 1 Operations.

Length of term: 8months (September 2025 April 2026

What will you do

• Fulfil corporate telephony Service Requests Moves Adds Change and Delete (MACD).

• contribute in other ICT projects and initiatives directly supporting the Engineering and Architecture group within CCI.

• Train / knowledge share with newly onboarding Coop Student.

• Occasionally offer inperson assistance in the office/data centre you are located in.

• Chance to assist with lifting objects (within legal safety limits).

• Possibly work overtime on time sensitive projects.

What do you need to succeed

• Currently enrolled in University degree/College diploma in computer sciences information systems or information technology

  with a December 2025 or later graduation date.

• Ability to work both independently and a part of a team.

• Highly motivated proactive selfdriven dynamic and results oriented.

• Excellent written and verbal communication skills.

• Strong customer service skills and a desire to help people with technical problems.

• Excellent analytical problem solving skills and conflict resolution skills.

• Exposure providing public customer service.

• Knowledge and exposure in administrating / supporting Telephony Call Centre and Conferencing technical infrastructure.

What is in it for you

• A friendly collaborative and inclusive culture where youre an innovator and trusted partner.

• An environment of continuous learning and improvement.

• Youll join our unique student culture designed to help you grow both personally and professionally beyond your role. We offer professional development workshops student awards socials and many more exciting opportunities.

• We are honored to be recognized as Canadas Best Employers for Recent Graduates and Canadas Best Workplaces by Great Place to Work in 2025.

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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