Fraud Loss Prevention Manager North America
Fraud Loss Prevention Manager North America
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Job Description
Our culture lifts you upthere is no ego in the way. Our common purpose We all want to win for our customers. We aim to always be evolving dynamic and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
RegularJob Description :
About Our Company
Breezeline is a dynamic innovative company providing the very best Internet TV and Voice service to the US markets we serve. We Are Above And Beyonders who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers lives through connected and memorable experiences.
As the eighthlargest cable operator in the United States Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet TV Voice and fiber services. Headquartered in Quincy MA Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).
Why Work At Breezeline
As one of the countrys fastgrowing Internet service providers Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization we believe that every persons unique individuality should be welcomed and celebrated and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values How we act
Were proud that Breezeline is unlike any other employer in the industry. We work hard but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job they want an extraordinary life and at Breezeline we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter and if you dont love what you do youre not doing it right.
Job flexibility: We think everything you do matters at work and home.
Discounted services: We offer our customers some fantastic services and we think you deserve to enjoy them in your home too.
Total Rewards: Lets be honest everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. Weve got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline you get more than just a job. You get all the tools you need to learn grow and achieve your career goals!
Cuttingedge technology: Do you have a passion for technology Great we do too. At Breezeline you will get the opportunity to manage influence play create fix and reshape the industry.
POSITION SUMMARY:
The telecommunications market is undergoing a transformation and Cogeco is forging ahead with our plan to enter the mobile services market. We are looking for a Fraud and Loss Prevention Manager to help develop our wireless roadmap and join a team made of creative innovators and visionaries in startup mode to support both in Canada & the United States.
KEY RESPONSIBILITIES
Develop and implement fraud prevention strategies to address risks such as subscription fraud SIM swap fraud account takeovers and payment fraud ensuring robust fraud management across the organization.
Oversee realtime fraud monitoring systems ensuring timely detection and mitigation of fraudulent activities and continuously refining fraud controls in collaboration with internal audit and other teams.
Analyze fraud patterns and emerging threats driving continuous improvement of fraud controls by leveraging industry trends and crossfunctional collaboration (technical finance privacy infosec and sales operations).
Partner with law enforcement and external fraud networks to share intelligence strengthen defenses and ensure compliance with regulatory requirements and company policies related to fraud risk management.
Evaluate and implement fraud detection tools (AIdriven analytics and automation solutions) enhancing fraud investigation workflows for increased efficiency and effectiveness.
Drive fraud reporting and dashboarding to provide executive leadership with timely actionable insights on fraud performance and trends.
Collaborate with internal and external development teams to integrate fraud prevention solutions and design systems tailored to the unique needs of wireless services.
Foster a proactive fraud management culture providing training conducting regular audits and keeping internal stakeholders informed about new features updates and best practices.
ACADEMIC TRAINING
Bachelors degree in Finance Business Risk Management Computer Science or related field.
WORK EXPERIENCE
710 years of experience in fraud management within the wireless or telecom industry with expertise in fraud detection systems machine learning models and risk mitigation strategies.
Proven leadership in managing fraud investigation teams and highimpact fraud cases with strong analytical problemsolving and decisionmaking skills.
Industry certifications (e.g. CFE CFCS) experience with fraud management platforms (e.g. Actimize ThreatMetrix) and knowledge of telecom regulatory compliance related to fraud prevention.
SPECIFIC COMPETENCIES
Bilingualism (English/French) is an asset with the ability to work closely with internal and external resources across North America in various settings (warehouses remote office).
Strong communication collaboration and problemsolving skills with the ability to convey technical concepts to nontechnical stakeholders and collaborate with crossfunctional teams and external vendors.
Analytical mindset with the ability to identify trends drive improvements and stay informed on industry trends emerging technologies and the evolving retail/channel management landscape; familiarity with CRM ERP systems and business applications.
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Location :
Quincy MACompany :
Breezeline
At Cogeco we know that different backgrounds perspectives and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine innovate and grow as a company. So we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work were doing our part to build a more equitable workplace and world. From professional development to personal safety Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and wellbeing of our colleagues one of our highest priorities for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process please contact us confidentially at
Required Experience:
Manager
Employment Type
Full-Time
