Manager Residence Education

COVID 19 OnCampus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in inperson University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

Queens Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Queens Residence Life and Services staff team is dedicated to the development of the whole student promoting diversity accountability independence and success in a broader learning environment.

Reporting to the Director Residence Life and Services the Manager Residence Education is responsible for the management of the Residence Life Community Development Model in residence. The manager has a primary focus on educational program development delivery and evaluation.

The Manager Residence Education is accountable for leading the development and enhancement of student staff training and student staff hiring. The incumbent leads the communication strategy for Residence Life and Services serving students staff and families.

As part of the Residence Life and Services Leadership Team the Manager Residence Education is knowledgeable in student development theory and is an advocate for student learning and development to ensure a holistic student experience. This position helps guide residence programming aimed at fostering a living and learning environment that celebrates diversity maintains mutual respect for the dignity rights and wellbeing of others promotes positive student engagement and is safe mentally emotionally and physically for all.

The Manager Residence Education serves as a member of the Housing and Ancillary Services senior leadership team. The incumbent participates in a rotational weeklong oncall system.

Note: The schedule for this position requires the incumbent to work frequent evenings and weekends.

Job Description

KEY RESPONSIBILITIES:
Lead the planning and of strategic plans goals and priorities for educational programming in collaboration with the Director Residence Life and Services
Operationalize the strategic direction of programs by setting expectations for staff and providing leadership and guidance in program implementation.
Direct research coordinate execute and assess the Residence Life Community Development Model including community development practices and process requirements.
Strategic oversight of the Living Learning Community program including determining need assessing current program direction and coordination.
Strategic oversight of academic initiatives in residence including coordinating with campus staff and faculty to ensure program delivery.
Manage the planning development documentation and assessment of Residence Student Staff Training Programs including the key deliverables of the annual Student Leader training program and ongoing training opportunities throughout the year.
Execute the planning development documentation and assessment of the annual student staff recruitment and hiring process.
Establish strong working relationships and provide training support and guidance to professional and student staff and Residence Student Government leaders on the of Community Development activities and projects in their respective communities.
Establishes maintains and grows collaborative partnerships and positive working relationships with others areas of Student Affairs and other campus departments (ie. Yellow House Four Directions Indigenous Student Centre Queens International Centre Student Academic Success Services) to support growth and development for students in residence
Maintains current knowledge of emerging and diverse student needs and issues as well as best practices in the structure and delivery of student programs
Oversee communication strategy and activities including weekly email content websites digital media channels and print materials. Manage and maintain the Residence Life and Services brand.
Identify opportunities for continuous improvement; recommends changes to policy and/or procedures. Develop and implement changes to support successful programming
Identify key performance metrics aligned across initiatives to evaluate programming and inform recommendations for new or improved programs or service delivery
Produce reports documents and presentations for decisionmaking planning and communication purposes
Maintain accurate records and analyze data as required
Liaise to identify build and maintain relationships with internal and external partners in order to support effective programming
Provide and/or facilitate crisis and disaster response often in conjunction with other University and Residence senior staff.
Participate in a rotational weeklong oncall system with the Residence Life Leadership Team to maintain a 24hour response mechanism.
Support students and the community by responding to difficult issues and situations that arise in residences related to issues such as gender mental health misbehavior transitional and financial.
Represent Residence Life and Services as required on committees and working groups within Residences and Student Affairs.
Plan prioritize and manage the work of employees providing strategic and tactical advice guidance and coaching. Identify the need for staff resources participate on staffing committees and make effective recommendations regarding employee selection.
Manage performance by establishing performance standards reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
Assess staff training and development needs and ensure that employees receive training required to improve and sustain successful performance.
Investigate address and resolve employee/labour relations issues including disciplinary matters. Make decisions or effective recommendations on matters involving possible discipline discharge and probationary termination.
Refer students to appropriate resources as required.
Undertake other duties and special projects as assigned.

REQUIRED QUALIFICATIONS:
Undergraduate degree required; graduate degree would be considered an asset.
Masters in Education and/or experience in curriculum design/development would be an asset.
Minimum 5 years relevant experience
Good understanding of Canadian postsecondary and high school environments and learning context
Demonstrated managerial experience and ability to coach professional and student staff to successful outcomes preferably in a unionized environment
Demonstrated experience in the development and of educational programs for young adults. Student Affairs/residence experience would be considered an asset.
Demonstrated aptitude and experience working with people with diverse perspectives and backgrounds upholding the principles of equity inclusion and healthy communities.
Experience conducting evaluation and assessment; skills in strategic analysis
Demonstrated experience managing and responding to crisis/emergency situations.
Satisfactory Criminal Records Check and Vulnerable Sector Screening required.
Consideration may be given to an equivalent combination of education and experience.

SPECIAL SKILLS:
Managerial advising and leadership skills to promote a positive environment
Ability to work independently and collaboratively in a team environment
Ability to problemsolve exercise discretion and know when to escalate to senior leadership
Strong intercultural fluency and fostering competencies in equity diversity and inclusion including Indigenous cultural awareness and skill to effectively interact and provide leadership in a diverse working environment
Ability to work with diverse student body and commitment to intercultural development equity and inclusion
Excellent oral and written communication skills with staff student staff students and parents
Demonstrated research and/or program assessment and evaluation skills including the ability to generate analysis and reports;
Sound judgement tact and ability to maintain composure in stressful situations
Strong organizational and time management skills
High level of skill in assessing and resolving complex multifaceted situations
A commitment to mentoring and working with student staff and elected student government;
Ability to recognize and handle confidential information in an appropriate manner
Emergency response and crisis management skills

DECISION MAKING:
Daily operational decisions based on policies and procedures and aligned to strategic objectives
Determine content structure and delivery methods for Residence Life training and programming
Make recommendations to improve and expand the Residence Life Program to meet the changing needs of the community
Determine when changes need to be made to policies and procedures and amends as appropriate
Make decisions regarding most appropriate actions during crisis management resolution of difficult interpersonal conflicts; and judgement as to whether a sensitive situation requires the involvement of the Director Residence Life and Services
Determine strategy and methods for maintaining strong and positive working relationships including identification and engagement of appropriate stakeholders and partners.
Determine work priorities to meet competing demands on time.
Assess the nature of questions or problems and determines the best approach to resolve escalating only the most complex issues
Determines content and format for communication materials including presentations reports and correspondence. Decides optimal method for distribution
Make recommendations regarding the planning and viability of continuing or discontinuing programs based on assessments and evaluation.
Evaluate job candidates and make effective recommendations on suitable hires.
Make decisions and/or effective recommendations regarding transfers and promotions.
Evaluate employee performance and decides on appropriate training or coaching to address lack of proficiency in carrying out responsibilities or remedial action for staff disciplinary situations.
Assess investigation outcome of grievances and make effective recommendations on appropriate course of action or next steps on grievances.
Make effective recommendations on level of discipline up to discharge and probationary termination.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is committed to employment equity and diversity in the workplace and welcomes applications from women visible minorities Aboriginal Peoples persons with disabilities and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .