Office Assistant 2 - Front Desk - KSA Spanish Limited Duration

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

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Job Type:

Exemption Status:

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

THIS WORK MATTERS!

This is a limited duration assignment (LDA) position with an anticipated end date of 6 months.

Knowledge Skills and Abilities (KSA): Bilingual in Spanish and English (language testing may be required)

This position works at the front desk and will interact with patients and the public in a professional manner. You will be responsible for checking patients in making appointments answering phones verifying insurance information and patient demographic information.

As the Office Assistant 2 your duties will include:

• Customer Service: First point of contact for clients. Greets clients and visitors at the front desk. Answers incoming calls and routes appropriately. Provides information regarding the clinic and other resources and refers to other information services. Acts as a liaison with treatment staff and providers relaying information about patient needs such as walk ins prescription pick ups.

• Client Services: Checks patients in obtains and/or verifies demographic information and insurance coverage utilizing appropriate databases and updates registration and accounts. Enter correct information into Epic Practice Management. Also alerts staff if there is a problem with insurance. Works on resolving insurance issues as they arise and also notifies supervisors as needed.

• Patient Document Management: Receives and reviews and distributes client documents such as medical records from other clinics faxes requesting prescriptions requests for medical records. Routes documents to medical staff for review and then when documents are returned prepares documents for scanning/indexing by attaching client medical record number.

• Resource Management and Meeting Support: Troubleshoots equipment issues and reports necessary repairs as needed to the supervisor. Follows downtime priority and project list following through on assigned tasks such as putting together information on PC numbers reviewing Epic schedules for tracking patient data such as sex or age.

Minimum Qualifications:

• Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Education/Training: Equivalent to the completion of the twelfth grade; and

• Experience: Two 2 years of general office support or customer service experience dealing directly with the public.

• Depending upon assignment candidates may be required to pass a criminal background check.

• Proficiency in Spanish language (reading writing and speaking) required.

Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Excellent Communication and Customer Service Skills.

• Data Entry and Computer Proficiency.

• Multitasking and Time Management.

• ProblemSolving and Critical Thinking.

• Attention to Detail.

• Team Collaboration.

SCREENING & EVALUATION:

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

REQUIRED:

Attach a Resume demonstrating you meeting minimum qualifications ; AND

Attach a Cover Letter (Optional) addressing the following:

• How you meet the qualifications for this position; and

• Why you are interested in the position

Note: The application resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials will be scored and determine your eligibility to advance in this recruitment process.

The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review

• Phone screen

• Consideration of top candidates

• Language assessment

• Background reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

ADDITIONAL INFORMATION:

Type of Position: This position is eligible for overtime.

Type: Represented

FLSA: Non Exempt

Location: Northeast Health Clinic 5329 NE Martin Luther King Jr Blvd Portland OR 97211

Schedule: Monday Friday 8:00 am 5:00 pm

Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions

Recruiter: