Ocean Service Technician
Ocean Service Technician
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1 Vacancy
Job Description
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Teledyne Marine Vehicles is a member of a group of leadingedge undersea technology companies that have been assembled under the Teledyne Marine umbrella. We include Teledyne Benthos Teledyne Webb Research and Teledyne OceanScience on Cape Cod Massachusetts and Teledyne Gavia in Iceland. Our products include underwater unmanned systems enabling acoustic technology and adjacencies in package inspection. Teledyne Marine Vehicles is Everywhereyoulook!
Teledyne Marine Vehicles is seeking a North Falmouth MA based Service Technician to join our unified service team for Slocum gliders. Duties include routine maintenance troubleshooting and repair for Slocum Gliders and repair support for our other Ocean product lines as needed
Position may include some domestic and international travel to customer sites and other service offices. Must be able to travel if needed and be able to obtain a US passport.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Deliver Slocum service and support
- Answering technical inquiries from customers via website email text phone etc.
- Diagnosing troubleshooting and repairing complex oceanographic equipment
- Documenting all repair activities accurately and writing clear and concise repair reports for customers.
- Travel to customer sites for testing and service as required
Qualifications/Requirements
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
- 5 years of experience in a repair technical support or military technical training environment;
- Associates degree or higher in mechanical or electrical engineering preferred or combination of experience and education
- Technical background with proven software electrical and electromechanical skills
- Advanced troubleshooting & problemsolving techniques
- Excellent communicator both verbal and written with strong interpersonal skills
- Computer skills and knowledge of Microsoft Office products is essential: Excel Word and Power Point.
- Due to the type of work at the facility and certain access restrictions successful applicants must be a US Person (US Citizens US Nationals lawful permanent residents asylees or refugees)
Preferred:
- Previous experience using Salesforce or other Customer Relationship Management (CRM) tool
- Experience working closely with customers in sales customer service or technical capacity
- Ability to work as part of an extended team to identify repair and report on all isolated equipment failures.
The physical/mental demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to handle and move equipment (up to 50 lbs. at times long distances
- Ability to move around in oceanographic vessels and small boats (ladders tight spaces)
- Ability to work in the field in adverse weather conditions and adverse working conditions
- Occasional work at nonstandard work hours
- This position requires prolonged periods of standing and sitting in a repair lab setting.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or nonmerit based factor made unlawful by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
