Sr Manager Store Operations - Pickup Innovations and

At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.

Position Summary

The Sr. Manager of Pickup Innovations and drives forward the strategic innovation of cuttingedge point of sale solutions for pharmacy pick up processes. This role will oversee the current of an enhanced and seamless patient experience while managing the POS platform for enterprise offerings and services.

As a Sr Manager you will lead and oversee the intake prioritization and implementation of pickup functionality with key stakeholders across the enterprise to ensure compliance regulatory and growth opportunities are being integrated during the pickup process. You will drive the patient and customer experience through innovating workflows patient prompting/notifications and the overall design/functionality of the pointofsale system. You will also oversee peripheral processes that include Waiting Bin inventories for financial reconciliation Reconstitution and Drive Thru/Fill Master maintenance with our outside vendors.

Key Responsibilities:

• Lead implementation of Rx POS innovation and enhancements ensuring alignment with business goals financial objectives and customer/colleague priorities.
• Oversee day to day Rx POS including system support reporting and customer service via NPS scores.
• Maintain a datadriven strategy to ensure team prioritization and key stakeholder investment is driving maximum value to the business and customers.
• Act as the liaison between key stakeholders to drive alignment of the roadmap through clear communication on priorities progress and impact.
• Optimize processes to simplify operations and deliver enhanced pick up experience that is best in class.
• In this role you will be responsible for providing regular program and status updates to senior leaders to inform business decisions and support budgetary planning.

Required Qualifications

• 58 years of Retail experience in the Healthcare industry
• Previous leadership experience
• Be willing and able to travel up to 25 of the time to various locations which may include multiday.
• Need to be able to travel in and out of 1 CVS to oversee our on site pickup lab and testing sites with our technology partners
• Demonstrate the ability to think strategically and develop longterm plans that align with the organizations goals and objectives.
• Possess strong interpersonal and communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes.
• Proficiency in using the Microsoft Office Suite (Word Excel PowerPoint Outlook).
• Adaptability to work effectively in a hybrid work environment which may include both remote and inoffice work while maintaining high productivity and communication standards.

Preferred Qualifications

• 810 years of retail experience in the Healthcare industry
• Proficiency in using analytics tools such as SQL for data analysis and reporting.
• Prior experience in point of sales systems and functionality

Education

• Required: Bachelor Degree
• Preferred: Higher degree PharmD preferred

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above. This position also includes an award target in the companys equity award program.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:

• Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.

• Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.

For more information visit anticipate the application window for this opening will close on: 05/10/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.