Customer Success Manager - Levl Telematics

Banyan Software provides the best permanent home for successful enterprise software companies their employees and customers. We are on a mission to acquire build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years Banyan was named the #1 fastestgrowing private software company in the US on the Inc. 5000 and amongst the top 10 fastestgrowing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Customer Success Manager Levl Telematics (Coventry UK)

About Levl Telematics (a Banyan Portfolio Company)

LEVL Telematics is a marketleading provider of fleet telematics and connected vehiclesolutions. As Geotabs No.1 UK Partner we bring worldclass technology to our clientshelping them optimise operations reduce costs improve driver safety and meet
sustainability is proud to be part of the Banyan Software group a highly respected NorthAmerican acquirer of enterprise software companies which brings exceptional financialstability strategic backing and longterm vision to our business and our clients.

Job Description:

We are seeking a dynamic and proactive Client Success Manager to join our highperforming team. This role is focused on managing and growing relationships with existingcustomers ensuring they receive maximum value from our solutions while identifyingopportunities to introduce new products and services from the Geotab ecosystem.

You will act as a trusted advisor delivering regular performance reviews and proactivelydriving customer engagement satisfaction and account growth.

Key Responsibilities:
Own and manage a portfolio of key customer accounts acting as their main point ofcontact for all successrelated needs.
Build and maintain strong longterm relationships with client stakeholders to ensureongoing satisfaction and retention.
Conduct regular review meetings (inperson or virtual) to evaluate solutionperformance share insights and identify new opportunities.
Drive upsell and crosssell activity across LEVLs product range including GeotabMarketplace solutions.
Leverage data and reporting to highlight value mitigate risks and continuouslyimprove the customer experience.
Collaborate with internal teams (Sales Technical Support Implementation) to ensureseamless service delivery.
Maintain detailed records of customer engagement and pipeline activity using ourCRM and reporting tools
Take initiative in resolving issues and proactively suggest improvements thatenhance customer success.

Required Skills and Experience:
Proven background in customerfacing sales account management or clientsuccess roles.
Experience managing and growing existing accounts through strong relationshipbuilding and strategic selling.
Excellent communication and interpersonal skills with the ability to engageconfidently at all levels of a customers organisation.
Comfortable running structured meetings and delivering valuedriven reviews.
Strong organisational and problemsolving abilities with a selfstarter attitude andability to work independently.
IntermediateAdvanced proficiency in CRM tools and Microsoft Office (Excel PowerPoint Outlook).
Desirable:
Experience in the telematics SaaS or fleet technology space.
Familiarity with Geotab platforms and the broader Marketplace ecosystem.

Personal Attributes
Purposeful with a relentless drive to achieve sales goals and grow market share.
Adaptable and resilient in a fastpaced evolving industry.
Strong analytical and critical thinking skills with attention to detail.
Ability to work independently and as part of a collaborative team.

Why Join LEVL:
Join Geotabs No.1 UK Partner delivering globally recognised technology with a
proven track record.
Be part of a business backed by Banyan Software offering strong financial support
and longterm stability.
Work in a collaborative forwardthinking environment where innovation and customer
success are at the heart of everything we do.
Access excellent development opportunities and a clear pathway for career
progression.

What We Offer
Competitive base salary and attractive commission structure.
Comprehensive benefits package.
Opportunity for career advancement in a highgrowth company.

Access to ongoing training and professional development resources

LEVL Telematics is an equal opportunity employer and values diversity in its work force.

Banyan Software company encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Diversity Equity Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams associates our Operating Companies and the communities we serve. As a collective our goal is to impact lasting change through our actions. Together we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic including race color genetic information creed national origin religion sex affectional or sexual orientation gender identity or expression lawful alien status ancestry age marital status or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit qualifications experience ability and job performance.