EU Operations Change Manager
EU Operations Change Manager
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Job Description
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide evergrowing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.
Job Description
The role presents an exciting and challenging opportunity to an experienced Business Change Manager who wants to work in a dynamic environment with a real opportunity to positively influence the direction and outcome of strategic projects.
You must bean excellentcommunicator and team player because you will be working closely with project teams management and the SMEs within Operations. You must also have an analytical mind to discern the potential impact of changes on the company mainly from an operations perspective and the efficiencies a project can create.
The functional responsibilities are to establish and enforce strong relationships with our Customers across all business lines specifically in Operations to support business readiness to ensure all processes are streamlined and teams are aligned to minimize the impact of change.
Other job responsibilities include but are not limited to:
- Assess impact of project or initiative on Operations
- Develop business readiness plan for projects and/or change initiatives
- Identify risks and develop risk mitigation tactics
- Identify and manage anticipated resistance to change
- Support development of communications and training efforts relevant to change initiatives
- Provide reports and relevant updates to management and project teams
- Build and maintain strong longlasting internal customer relationships
Qualifications & Experience:
The requirements listed below are representative of the knowledge skill and/or ability required.
- Good understanding of change management principles techniques & tools
- Project management and planning skills
- Analytical mindset and critical thinking
- Ability to work under pressure and prioritize workloads
- Preferably an understanding of the Cards industry with special knowledge of the acquiring arena
- Strong organizational/ facilitation communication influencing and problemsolving skills
- Conflict resolution and negotiation skills
- Positive attitude the ability to work well with others and to meet and overcome challenges
- Ability to handle multiple tasks and be detail oriented
- Ability to develop and maintain professional working relationships with coworkers
- Ability to work independently as well as in a team environment
- Sound reasoning ability together with strong problem solving skills and ability to know when to escalate a problem before it becomes critical
- Strong leadership & influencing skills and ability to manage and meet expectations of senior stakeholders
The role offers a hybrid schedule which means theres an inoffice expectation of 3 or more days per week and the flexibility to work outside the office location for the other days
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
We offer an exciting fastpaced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
Required Experience:
Manager
Employment Type
Full-Time
