Operations Manager
Operations Manager
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Job Description
Operations Manager FullTime
Join Securitas where we are dedicated to fostering an inclusive diverse workplace that enables every team member to thrive. We protect our clients by providing security solutions and peace of mind when its needed most. Our mission extends beyond safety; its about empowering each individual to grow innovate and make a lasting impact.
Why Choose Securitas
At Securitas growth is not just a possibilityits a guarantee for those who show dedication drive and embody our core values. We are currently seeking an Operations Manager who is ready to make a difference support our Branch or Account Manager and lead crucial projects to successful outcomes.
Position Overview:
The Operations Manager plays a vital leadership role in overseeing project planning client relationships team development and ensuring exceptional service delivery. A core responsibility of this role is managing site scheduling and workforce coordination by creating updating and maintaining both working schedules and master schedules to ensure proper coverage. Youll adjust schedules as needed to address absenteeism meet new business requirements and fulfill client expectationswhile ensuring compliance with labor standards and maximizing operational efficiency. Additionally you will oversee invoice auditing track hours and purchase orders (POs) and submit accurate invoices through thirdparty systems.
Key Responsibilities:
- Scheduling & Workforce Coordination: Create update and maintain both working and master schedules to always ensure adequate coverage. Proactively adjust staffing plans to address absenteeism new business needs and evolving client expectations. Ensure all scheduling practices align with labor laws and operational goals.
- Client Relationship Management: Act as the primary contact for clients ensuring topnotch service delivery and timely corrective action when required. Regularly meet with client representatives address concerns and offer support during project startups and transitions.
- Team Leadership: Manage recruitment onboarding training and retention of highperforming staff. Lead by example mentor team members and create a positive respectful work environment.
- Invoice & Financial Oversight: Audit invoices for accuracy track billable hours and POs and submit invoices through thirdparty systems as required ensuring all financial records are precise and compliant.
- Operational Excellence: Assist in budget planning and management for assigned accounts. Monitor expenditures maintain equipment and supplies and manage payroll records. Ensure adherence to company policies and applicable regulations.
- Support Company Initiatives & Problem Solving: Contribute to the implementation of corporate initiatives and assist with legal financial HR and administrative matters to promote seamless operations.
- Site Inspections & Staff Evaluations: Visit client sites to ensure staff compliance with client directives and company policies. Conduct regular performance evaluations and provide feedback for improvement.
What We Offer:
- Health & Wellness Benefits: Medical dental vision life AD&D and disability insurance plus 401K options.
- Paid Time Off: 40 hours of PTO after 1 year of fulltime employment sick days and up to 12 weeks of paid family leave annually.
- Weekly Pay & Bonuses: Weekly pay with additional perks including telemedicine services and discounts on childcare electronics travel and more.
- Professional Development: Access to paid training free uniforms and ample opportunities for career advancement.
- WorkLife Balance: Discounts for pet daycare and access to our Employee Assistance Program.
Position Requirements:
- Age & Education: Must be at least 18 years old with a high school diploma or GED.
- Experience: 35 years in security or management roles with proven experience in scheduling and operational oversight.
- Skills & Knowledge: Proficiency in spreadsheets and general computer use. Strong customer service team leadership and conflict resolution skills. Familiarity with security operations safety procedures and HR/business practices.
- Leadership & Initiative: Demonstrated ability to lead with positivity juggle multiple assignments and contribute meaningfully as a team player. Strong organizational and analytical skills are essential.
- Communication: Excellent verbal and written communication abilities with skill in deescalating and resolving conflicts.
- Professionalism: Uphold integrity and composure in all situations while promoting a culture of accountability and respect.
Why Join Securitas
If joining our management team sounds like the right fit for you please click apply today!
Securitas is committed to diversity equity inclusion and belonging in the workplace.
All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.
#AFSSTA
Required Experience:
Manager
Employment Type
Full Time
