Fraud Abuse Analyst
Fraud Abuse Analyst
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Job Description
SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With builtin research expertise and AIpowered technology its like having a team of expert researchers at your fingertips.
Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .
What were looking for
Were looking for a Security Analyst who will help defend SurveyMonkeys products against misuse. You will become a subject matter expert in our product abuse trends and use this knowledge to advocate for solutions and predict outcomes with new feature development.
The Security Analyst will play an important role in identifying and categorizing new trends and communicating findings to crossfunctional stakeholders across the organization.
What youll be working on
- Monitor fraudrelated alerts assess root cause and risk report key performance metrics and make datadriven recommendations
- Stay ahead of the curve by identifying emerging fraud and abuse trends investigating new abuse vectors and recommending effective solutions
- Take ownership of content review workflows and optimization including overseeing updates to internal tools
- Collaborate with machine learning and data science teams to identify opportunities to improve models or predictions
- Partner on policy updates evolve policy and participate in wider policy implementation and maintenance across privacy and security teams
- Participate in threat modeling sessions to identify potential abuserelated concerns before product launches
- Manage incident response as needed on a rotational oncall basis
Wed love to hear from people with
- 24 years of Trust & Safety or fraudrelated experience working in SaaS or a related industry
- Familiarity with platform abuserelated issues and mitigations
- Strong orientation toward problemsolving and decisionmaking in an open and collaborative environment that will benefit the organization as a whole
- Ability to evaluate abusive content and take action without close supervision
- Ability to respond to occasional event escalations during nonbusiness hours
SurveyMonkey believes inperson collaboration is valuable for building relationships fostering community and enhancing our speed and in problemsolving and decisionmaking. As such you will be required to work from a SurveyMonkey office up to 1 day per week.
#LI Hybrid
Why SurveyMonkey Were glad you asked
SurveyMonkey is a place where the curious come to grow. Were building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey we weave employee feedback and our core values into everything we do to create forwardlooking benefits policies employee programs and an awardwinning culture including our annual holiday refresh our annual week of service learning and development opportunities like Curiosity Week and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Required Experience:
IC
Employment Type
Full Time
