Lead Observability Engineer

Who We Are:

At VML we are a beacon of innovation and growth in an everevolving world. Our heritage is built upon a century of combined expertise where creativity meets technology and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson we have forged a new path as a growth partner that is part creative agency part consultancy and part technology powerhouse.

Our global family now encompasses over 30000 employees across 150 offices in 64 markets each contributing to a culture that values connection belonging and the power of expertise spans the entire customer journey offering deep insights in communications commerce consultancy CRM CX data production and technology. We deliver endtoend solutions that result in revolutionary work.

The opportunity:

Were seeking an experienced Lead Observability Engineer to lead the discovery implementation and optimisation of a clients Observability Strategy with a primary focus onNew Relic. This role will be consultative in nature; you will be instrumental in providing endtoend visibility across their digital ecosystem and thus enabling datadriven decisionmaking. You will need to be able to work closely with the clients stakeholders and drive the various 3rd party developers to effect change against a road map you develop. In addition this role will also be part inward facing and strategic and will help us further shape the future of observability at VML by industrialising existing processes and helping us scale.

What youll be doing:

• Leading the assessment documentation and design of their current New Relic implementation
• Providing a gap analysis and roadmap to improve the clients existing solution with our client score cards
• Being the observability champion in the client driving positive change against our roadmap
• Create and maintain observability standards and best practices
• Design and implement monitoring solutions for complex distributed systems
• Build comprehensive dashboards and alerts for various stakeholder groups
• Conduct training sessions and create documentation for internal teams
• Establish complete visibility of digital operations
• Reduce incident response time
• Enable proactive problem identification
• Improve system reliability and performance
• Build internal capability within our teams

What we want from you:

• Deep expertise in New Relic platform configuration and optimisation
• Extensive understanding of observability principles (metrics events logs traces)
• Experience with APM tools and distributed tracing (ideally including implementation)
• Understanding of cloud platforms and how they relate to observability
• Knowledge of modern web technologies
• Proficiency in log and metric aggregation and analysis
• Experience with infrastructure as code and automation
• Knowledge of common programming languages and debugging techniques
• Excellent stakeholder management abilities
• Strong presentation and communication skills
• Ability to translate technical concepts for nontechnical audiences
• Experience in training and mentoring teams
• Crosscultural communication experience
• Problemsolving and analytical thinking

If you have some of this even better:

• Experience working with global retail/ecommerce clients
• Understanding of ecommerce KPIs and business metrics
• Previous consulting experience preferred
• Ability to work across different time zones
• Experience in creating technical documentation
• Track record of successful observability implementations

This role requires a combination of technical expertise and business acumen with the ability to drive adoption across a global organization while maintaining strong relationships with stakeholders at all levels.

Whatwe can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world well also prioritise your career development and help you grow your skills. Well empower you to make a difference allow you to be yourself and respect who you are.

Our personality and behaviours: We believe that we are what we do not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solutions culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant talented people are what makes VML Enterprise Solutions what we are. Thats why we look for people who go beyond and always push our thinking to be better than yesterday.

Interested in this role Get in touch with us:

Find out more about our capabilities

Visit our VML careers page

If you need reasonable adjustments at any point in the application or interview process please let us know.

At VML we are committed to fostering an allinclusive work environment that is both rewarding and careerforward. Our Inclusion Equity & Belonging initiatives alongside the VML Foundation reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organizationcreators doers innovators makers and thinkerswho drive not just marketing but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information please visit our website and follow VML on our social channels via Instagram LinkedIn and X.

When you click Submit Application this will send any information you add below to VML. Before you do this we think its a good idea to read through our Recruitment Privacy Policy. This explains what we do with your personal data when you apply for a role with us and how you can update the information you have provided us with or how to remove it.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants creative and technical architects and skilled developers and operators that together help some of the worlds leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces online retailers D2C B2B and social platforms. With over 4200 experts in 55 operational centres across 34 countries our capabilities span the entire buying journey from customer acquisition through engagement to conversion and loyalty driving multichannel growth for worldleading brands.

We work with some of the most exciting brands such as The CocaCola Company EY Bosch Unilever Ford DFS MercedesBenz Johnson & Johnson Nestl Sainsburys Selfridges Shell and Tiffany & Co. Weve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe SAP Salesforce HCL Shopify Sitecore BigCommerce commerce tools and Acquia. Our reputation is based on our people and we believe we have some of the best in the business.

As our business grows internationally were looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions services and websites in the world. Working as a team no problem is insurmountable; we share in our clients successes and believe that anyone can show creative bravery no matter what their role is in the team.

WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information please visit our website and follow VML on our social channels via InstagramLinkedInandX.

When you click Submit Application this will send any information you add below to VML. Before you do this we think its a good idea to read through ourRecruitment Privacy Policy. California residents should read ourCalifornia Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us and how you can update the information you have provided us with or how to remove it.