Customer Service Representative Hybrid or Remote
Customer Service Representative Hybrid or Remote
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Salary Not Disclosed
1 Vacancy
Job Description
10:30 am to 7 pm Monday through Friday shift
Hybrid or Remote
What you will do
- Under minimal supervision the Customer Service Representative is expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
- Answers incoming requests through a multichannel system which include but are not limited to order entry order status and trouble shooting of products.
- Follow standardized process to ensure 100 quality for all orders.
- Accountable for all recordkeeping as appropriate and in accordance with Stryker specifications.
- Understands interprets and explains detailed information of printed material and processes.
- Prioritizes and identifies activities and tasks adjusting priorities when appropriate.
- Maintain continual positive attitude builds relationships and fosters teamwork.
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
- Flexibility in responding to new and rapidly changing situations and environment.
- Demonstrates an understanding of how decisions impact customers and markets.
- Participates in the creation and continuous improvement of standardized work.
- Serve as Subject Matter Expert Among Peers.
What We Need
Required
- 2 years of customer or account management experience
- High School Diploma or equivalent
- Computer skills and knowhow to navigate between different systems
- Must have the ability to work flexible hours as needed to support the business needs.
- Demonstrated computer skills with:
- SAP
- Microsoft Office
- Any ERP systems or CRM (Customer Relationship Management)
Preferred
- Experience with Genesys and Salesforce highly preferred
$20.08 $32.87 per hour plus bonus eligible minimum and maximum may vary based on location. Individual pay is based on skills experience and other relevant factors.
Travel Percentage: 0Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:
Unclear Seniority
Employment Type
Full-Time
