Financial Aid Support Specialist
Financial Aid Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
Financial Aid Support Specialist
Position Summary:
The Financial Aid Support Specialist serves as the first point of contact for students and families seeking assistance with financial aid. This entrylevel role plays a key part in delivering excellent customer service by answering phones responding to emails assisting students with the FAFSA and other financial aid processes and providing support to the Financial Aid Office staff.
Key Responsibilities:
- Greet and assist students and visitors inperson by phone and via email with professionalism and warmth.
- Answer general questions related to the FAFSA verification financial aid eligibility and institutional aid processes.
- The main point of contact for Accelerated Programs.
- Guide students and families through completing financial aid applications and documentation.
- Help students access and navigate the Cleary student portal and federal student aid systems.
- Schedule appointments for students with financial aid advisors as needed.
- Maintain accurate records and documentation of student interactions.
- Provide administrative support including scanning filing and data entry.
- Collaborate with team members to ensure timely communication and student followup.
- Stay informed of financial aid policies federal/state regulations and institutional procedures.
Qualifications
Minimum Qualifications
- Associate degree from accredited college university or equivalent experience
- Relevant experience in a customer services and customer outreach environment
- Strong experience in customer service community outreach and data processing
- Strong working knowledge of Microsoft suite of applications
- Demonstrated initiative independent judgment diplomacy and serviceoriented attitude.
- Commitment to improving skills and acquiring new technical knowledge in financial aid.
- Must be comfortable working in a fastpaced environment and multitasking.
- Strong interpersonal skills and the ability to interact successfully with others.
- Must possess a valid drivers license and be able to travel locally when necessary.
- Flexible schedule with some evening and weekend work may be required.
Preferred Qualifications
- Bachelors degree
- Experience with Customer Relationship Management (CRM) software (Jenzebar Sonis Salesforce etc.
- Ability to work individually and in a team setting multitask and effectively prioritize responsibilities and retain a professional and engaging demeanor.
- Understanding of industries organizational functions and business career options preferred
Working Conditions:
- Onsite position at the Cleary University campus.
- Standard office hours with occasional evening or weekend events (e.g. FAFSA nights or orientation).
Required Experience:
Senior IC
Employment Type
Full-Time
