Support Services Specialist
Support Services Specialist
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Job Description
The University of Iowa Healthcare department of Family Medicine is seeking a fulltime 100 Support Services Specialist to: Provide support in the Department of Family Medicine by managing and coordinating the clinic and call schedules for all faculty providers within the department at all clinic sites and other sites of care. This also includes managing and becoming a subject matter expert for the provider scheduling program QGenda.
Position Responsibilities:
- Plans organizes maintains and coordinates outpatient clinic rotation coverage.
- Develops monthly schedules for residents patient care hours.
- Coordinates 24hour oncall and inpatient rotation coverage.
- Maintains enters information and serves as department resource on the automated schedulingprogram QGenda
- Communicates with our offsite clinics with all master scheduling needs.
University of Iowa Healthcarerecognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.
Pay Grade: 3A
- Regular salaried position located in Iowa City Iowa
- Fringe benefit package including paid vacation; sick leave; health dental life and disability insurance options; and generous employer contributions into retirement plans
- For more information about Why Iowa clickhere
Required Qualifications
- Must have Bachelors degree or an equivalent combination of education and experience.
- Must have minimum of 6 months1 year of administrative support experience.
- Must have ability to anticipate needs problems and potential issues and use judgement foresight and problemsolving skills to troubleshoot recommend and implement solutions.
- Must demonstrate careful attention to detail and accuracy strong organizational skills and ability to handle multiple tasks quickly and effectively proactively establish priorities and meet deadlines.
- Excellent written and verbal communication skill required.
- Proficient in computer software applications (Microsoft Office Programs) required.
Desirable Qualifications
- Physician scheduling experience or experience in an academic clinical department preferably primary care is desired.
- Previous experience working with ProTrav APR and Qualtrics is highly desirable.
- Proficiency in Epic Cadence and/or Epic template management is highly desirable.
- Knowledge of University of Iowa policies and procedures is desired.
Application Process: In order to be considered applicants must upload a resume and cover letter(under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 14 calendar days.
Successful candidates will be required to selfdisclose any conviction history and will be subject to a criminal background check and credential/education verification.
References: Five professional references will be requested and required at a later step in the recruitment process
This position is not eligible for University sponsorship for employment authorization.
With additional questions please reach out to Austin Bullock at
Required Experience:
Unclear Seniority
Employment Type
Full Time
