Senior Reprographics Operator
Senior Reprographics Operator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Senior Reprographics Operator
Salary: 31000 per annum 5 shift allowance plus company benefits
Opportunity for a 5 annual bonus based on performance and attendance.
Location: 100 Bishopsgate London EC2N 4JL
Contract: Fulltime permanent
Hours:40 hours per week
Shift Pattern: MondayFriday 06:3015:30 with a 1hour unpaid lunch break
Flexibility of working hours is required to cover absences and annual leave.
Work Model: Fully onsite
Williams Lea seeks a Senior Reprographics Operator to join our team!
Williams Lea is a leading global provider of businesscritical support services known for delivering efficient technologyenabled solutions to bluechip clients in investment banks law firms and professional services firms. With nearly 7000 employees worldwide we focus on providing highquality customerfocused services across complex highly regulated environments.
Purpose of the Role:
The Senior Reprographics Operator plays a key role in delivering exceptional print and document services to our client ensuring accuracy quality and efficiency at every stage. Working in a fastpaced deadlinedriven environment this role involves both handson operation of highspeed reprographic and finishing equipment as well as supporting team coordination and client service. The Senior Reprographics Operator also provides operational support through inventory management supplier liaison staff scheduling and process oversightserving as the main point of contact in the Team Leaders absence. With a focus on quality teamwork and problemsolving this role is central to maintaining high service standards and building strong client relationships.
Key Responsibilities:
Service Excellence and Development
Deliver highquality document services using advanced reprographics and finishing equipment.
Troubleshoot and resolve operational issues quickly and professionally.
Develop strong working relationships with clients suppliers and internal teams across all shifts.
Promote exceptional customer service and act as a trusted advisor to clients on print production methods.
Champion the use of workflow management tools to maintain efficiency and service standards.
Take ownership of clientfacing tasks ensuring all deliverables meet agreed deadlines and expectations.
Support global management of the clients MFD fleet across EMEA and APAC regions.
Team Support & People Development
Act as the first point of contact for staff and operational issues in the Team Leaders absence.
Assist with managing team rotas absence tracking holidays and timekeeping.
Support performance management including mentoring team members and tracking productivity.
Help recruit and onboard new team members as required.
Ensure training programs are delivered effectively and documented appropriately.
Facilitate regular team meetings preparing agendas and distributing meeting minutes.
Foster a positive collaborative team culture focused on high performance and service delivery.
Reinforce company and client policies including:
Sickness and lateness procedures
Holiday approval processes
Internet usage and IT compliance
Health & safety protocols
Workflow and software tools usage (e.g. raising purchase orders)
Operational & Administrative Excellence
Prioritize work effectively to meet tight deadlines while maintaining high quality.
Manage document requests through prebooking systems and email ensuring accurate job tickets.
Perform quality checks on all output aiming for zero waste and rework.
Monitor and report equipment issues escalate where necessary and ensure resolution.
Keep reprographics areas clean organized and compliant with client and internal standards.
Maintain accurate stock levels and assist with ordering supplies in a timely manner.
Contribute to the monthly recharge process and assist in supplier management tasks.
Ensure all operational documentation remains current and sitespecific.
Key Competencies
Strong interpersonal and clientfacing communication skills.
Excellent prioritization and timemanagement abilities in a deadlinedriven environment.
Indepth knowledge of reprographics and digital print production workflows.
Proven ability to lead mentor and support a team.
Ownership mentalityable to resolve issues independently and keep stakeholders informed.
Confidence and flexibility to take charge in the Team Leaders absence.
Reliable proactive and solutionsfocused mindset.
Continuous improvement mindset with a willingness to contribute new ideas.
Additional Information
Flexibility of working hours may be required to support planned and unplanned absences within a small onsite team.
Occasional support across different client sites or shifts may be requested.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your wellbeing we offer a comprehensive benefits package including but not limited to:
- 25 days holiday plus bank holidays(prorata for part time roles)
- Salary sacrifice schemes retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TVs laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycletowork scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (which includes colour nationality and ethnic or national origins) religion or belief sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
View our Privacy Notice Experience:
Senior IC
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved