Bilingual Customer Account Advisor Needed
Bilingual Customer Account Advisor Needed
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Job Description
Universal Fidelity has immediate openings forBilingualSpanishSpeaking Customer account advisor!
The position of the advisor is responsible for providing a high level of customer service while working with our customers to resolve delinquencies.
Essential Job Functions andAccountability
- Assist in resolving accounts that are delinquent. Accurately gathers facts and notates all communication efforts.
- Performs all activities related to resolving amounts due on delinquent accounts in compliance with department work standards Client policies procedures federal and state laws.
- Educates customers on all options available by offering suggestions on how to meet financial obligations and determine a plan of resolution for full cure.
- Resolve delinquent account status by performing standard due diligence practices analyzing consumers situation negotiating and securing acceptable repayment arrangements.
- Followsup and monitors accounts to ensure promised arrangements are kept.
- Meets and/or exceeds monthly collection audits performance measures and goals.
- Participates in team meetings and activities and encourages a positive workplace environment.
- Works as part of a highly productive team to achieve departmental service levels and performance expectations.
UFLP offers a benefit package that includes medical dental vision and more!
- Fulltime opportunities available!
- UFLP will provide continued development after training to ensure your success.
- You must be dependable competitive and motivated to grow!
- Collections experience is a Plus!
- We are located in Katy Tx. This position is not remote.
WE HAVE A POSITIVE CANDO ATTITUDE AT UFLP We go above and beyond our role to get things done for our customers and our teammates.
Apply today if you are serious about building a future with a proven company that values each person and promotes an environment that is positive.
Find us on Facebook and LinkedIn!
Required Experience:
Unclear Seniority
Employment Type
Advisor
