Program Manager/Training Lead
Employment Type: Full Time
Department: Project Management
Here at CGS we are seeking a Program Manger/Training Lead to assist with the design development and delivery of training for internal and external audiences for a government client.
CGS brings motivated highly skilled and creative people together to solve the governments most dynamic problems with cuttingedge technology. To carry out our mission we are seeking candidates who are excited to contribute to government innovationappreciate collaboration and can anticipate the needs of others. Here at CGS we offer an environment in which our employees feel supported and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
Review draft Training Plans and collaborate with the transformation readiness team to finalize.
Design develop and deliver substantive and rolebased training as defined in the VCF Transformation Training Plan and summarized above. The system integrator will provide test scenarios and myVCF system screenshots to inform the training materials.
Design develop and codeliver VCF Substantive training for VCF staff on endtoend claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review claim administration quality control and payment. The content for these training modules will be provided by VCF subject matter experts. These same experts will codeliver the training with the support of this vendor training team. This training which will be delivered as instructor led inperson and virtually will be delivered to approximately 1075 VCF staff members depending on the subject matter of the training.
Design and create userfriendly professional quality graphics and communication media for HowTo Guides website content and other communications vehicles necessary to inform and educate the public law firms and VCF staff about VCF Transformation and the related process and system changes.
In partnership with the VCF team and the system integrator provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes. The selected vendor will work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline
Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.
Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF. This includes development of PowerPoints handouts and supporting the planning and of focus groups.
Submit for approval by VCF all communications and training materials and track the materials through the approval process to ensure that they are appropriately prioritized and any necessary adjustments are made.
Qualifications:
Ability to design and develop comprehensive training approach curriculum and materials including manuals tutorials and elearning modules
Minimum of 5 years experience developing training for clients
Strong leadership skills to manage and guide the training team coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead and communicate updates to VCF leadership
Ability to manage multiple concurrent training workstreams ensuring quality ontime deliverables
Bachelors degree in a relevant field required
Minimum of 7 years experience managing training and communications teams and schedules to achieve successful outcomes
Experience with Salesforce preferred
Must have experience using Adobe Captivate for training development
Ability to obtain a Public Trust clearance.
Must be a United States citizen.
Our commitment
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human technical and financial resources. We combine cuttingedge technology with worldclass personnel to deliver customized solutions that fit our clients specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years weve been growing our government contracting portfolio and along the way weve created valuable partnerships by demonstrating a commitment to honesty professionalism and quality work.
Here at CGS we value honesty through hard work and selfawareness professionalism in all we do and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore we offer a comprehensive benefits package.
Health Dental and Vision
Life Insurance
401k
Flexible Spending Account (Health Dependent Care and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Contact Government Services LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Join our team and become part of government innovation!
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