Service Manager
Service Manager
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$ 52234 - 87056
1 Vacancy
Job Description
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and a great place to work!
Position Overview
Provides quality and timely service to the customer through the recruitment training and supervision of a team of lawn care specialists. Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations.
Responsibilities
Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer servicerelated concerns.
Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.
Recruits interviews and selects personnel needed to efficiently staff the service function. Evaluates performance makes salary recommendations and administers disciplinary actions consistent with company policy.
Plans and conducts new hire and ongoing training for service personnel in customer service skills technical skills safety policies and procedures.
Supervises a team of technicians to ensure service (production and sales) goals are met. Maintains positive morale among personnel and actively promotes teamwork.
Examines associate work for accuracy neatness and conformance to best practices as well as company policies and procedures.
Determines work procedures issuing oral and written instructions. Expedites workflow by coordinating the sharing of information between customer and field technician. Prepares work schedules and assigns and monitors duties to service personnel for efficiency.
Prepares composite reports from individual reports of subordinates. Conducts daily and weekly management meetings.
Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies.
Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files. Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law.
Education and Experience Requirements
Associates degree in a businessrelated discipline and two 2 or more years of related experience in lawn/horticulture/agronomy/lawn care services required or an equivalent combination of education and experience.
2 years of supervisory management experience required.
Bachelors degree and sales experience preferred Requires extensive local travel.
Valid permanent drivers license from state of residence. Current liability auto insurance required.
Must be 21 years of age by date of hire.
Knowledge Skills and Abilities
Excellent verbal and written communication skills
Ability to communicate effectively at all levels of leadership and with front line staff
Excellent leadership skills in team building selecting talent training mentoring and developing a sales team executing goals
Excellent time management skills
Practical knowledge of service industry and experience in developing and executing sales plans
Business process analysis skills
Computer skills with Microsoft Office applications (Word Excel Outlook PowerPoint)
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
Sit or stand
Walk on uneven surfaces or climb stairs for an extended period of time
Use hands and arms to handle feel or reach
Speak and hear
Use vision abilities for close distance color peripheral depth and focus
Lift up to 50 lbs independently
Push and pull equipment
Occasionally required to:
Stoop kneel crouch or crawl
Noise level
Moderate to loud
Adverse Conditions
Subject to outdoor weather conditions which may include extreme cold extreme heat or wet conditions
Subject to exposure to animals and insects
- Regularly exposed to chemicals using appropriate safety equipment
- Occasionally work near mechanical or moving parts
Ability to speak read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills dedication and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment we aim to leverage the unique experiences of veterans creating a richer more dynamic workplace.
Pay Ranges
$52234.00 $87056.00This range is based on the qualifications necessary for the position including experience training and other considerations permitted by that may be used when making an offer may include a candidates skills experience and geographic location the expected quality and quantity of work and internal pay alignment as needed. Most candidates will start in the bottom half of the pay upper end of the range will generally be reserved for candidates with extensive employees pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation we offer benefits including Medical/Dental/Vision insurance and Companymatching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more please visitEEOC/EEO TruGreen (.
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership we collect personal information about you potentially including personal identifiers contact information protected classifications prehire information professional or employmentrelated information education history and/or medical information for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records) preemployment drug testing and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs preemployment testing.
To view our disclaimer Experience:
Manager
Employment Type
Full-Time
Key Skills
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