Senior Chaplain

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Role models a supportive and positive environment. Fosters and leads the team to be a dynamic teamfocused work unit that helps to achieve optimal department results. Collaborates with all members of the patient care team by role modeling communication in a positive supportive nonjudgmental manner.

• Leads and provides oversight to one or more department initiatives such as one or more Volunteer programs Eucharistic Ministers Community Outreach quality assessments/metrics/reporting integration of I CARE values leadership development etc. including the planning and development of such initiative(s).

• Guides and mentors other chaplains CPE students and spiritual care volunteers to build confidence in skills knowledge and abilities. Teaches orients and precepts new chaplains. Provides input on staff performance/opportunities for development and improvement proactively participating in activities to develop others.

• Role models healthy work relationships such as mitigation of conflict leading problemsolving and resolution efforts. Drives initiatives to improve department scores for employee engagement.

• Provides spiritual care to meet the spiritual religious and emotional needs of patients and their family members of all faiths during hospitalization and particularly for preoperative critically ill and dying patients. Enables others to utilize their own faith as a resource for health and healing.

• Makes visits with patients to conduct spiritual care assessments in response to referrals and codes and for followup care. Follows established patient care plans proactively identifying when a change in approach or intervention is necessary taking appropriate action and involving others as needed. Enables patients to participate in their plan of care as applicable.

• Serves as liaison with community clergy local congregations and denominational groups. Utilizes community resources to assist in meeting the spiritual needs of others.

• Serves as the initial point of contact for providing crisis intervention for patients family members visitors employees and physicians.

• Drives initiatives/activities to meet/exceed department and organization targets for patient satisfaction measures.

• Consults with physicians clinical management hospital leadership and staff to assess quality and safety of services provided. Accurately and thoroughly documents patient visits and spiritual care provided in the patients record. Participates in interprofessional health team rounds; proactively identifies need for intervention and takes action involving others as necessary.

• Identifies initiatives/opportunities for corrective action and improvement providing recommendations; contributes to meeting department and hospital targets for quality and safety leads the education and implementation of quality improvement activities and department safety initiatives.

• Utilizes resources effectively and efficiently demonstrating responsible financial stewardship. Manages own time effectively and prioritizes work to achieve maximum results in a timely manner; assists coworkers with effective time management.

• May assist management with development planning activation and achievement of department vision and goals. Plans and leads various department and/or hospitalwide activities such as but not limited to: worship services I CARE values integration accreditation readiness bioethics special projects hospital committees leadership development etc.

• Participates in and represents the hospital in Houston Methodist sponsored community activities. May present at New Employee Orientation or other employee sessions.

• Fosters a positive and constructive teaching environment by engaging students and coworkers in learning opportunities that are valuable and in alignment with business objectives Houston Methodist mission vision and values. Completes and updates the My Development Plan on an ongoing basis.

• Masters degree in theology or related studies from an institution accredited by the Council for Higher Education Accreditation (CHEA) or equivalency approved by the Association of Professional Chaplains (APC) American Association of Pastoral Counselors (AAPC and only if prior to 2017 National Association of Catholic Chaplains (NACC) Neshama: Association of Jewish Chaplains (NAJC) Canadian Association for Spiritual Care (CASC) Association for Clinical Pastoral Education (ACPE) or Spiritual Care Association (SCA)

• Four units of clinical pastoral education (CPE) from an accredited institution(s) e.g. the Association for Clinical Pastoral Education (ACPE) the Canadian Association for Spiritual Care (CASC)

• Three years experience as a professional chaplain (post clinical pastoral education) in a healthcare setting

• Acute care hospital setting strongly preferred

• Chaplain Board Certified Chaplain (APC) OR
• Chaplain Board Certified Chaplain (BCCI) OR
• Chaplain National Association of Catholic Chaplain (NACC) OR
• Chaplain Associate Professional Chaplain (APC) OR
• Chaplain Neshama: Association of Jewish Chaplains (ACPE) OR
• CASC(C) Canadian Assoc for Spiritual Care Certified (CASC) OR
• Chaplain Associate Clincial Pastoral Educator (ACPE) OR
• BCC by other nationally recognized chaplain certifying body having comparable qualification requirements as APC and Cognates and as approved by HM System Director Spiritual Care

• Endorsed for chaplaincy by a recognized endorsing body

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations.

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security.

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles.

• Ability to work independently; capable of effectively handling challenging / difficult interactions patient care situations; demonstrates sound judgment and executes above average communication skills

• Exhibits strong interpersonal teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients visitors physicians employees and coworkers

• Adapts to multiple ongoing priorities with minimal supervision including organizing work flow and actively participating in problemsolving

• Capable of handling challenging/difficult situations

• Possesses competent computer knowledge; operates various computer systems to enter and maintain patient documents

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187bed 470000squarefoot fullservice acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus located at the intersection of I45 and TX 242 is a medical office building which opened in 2016. Medical Office Building 1 includes a breast care center cancer center & infusion center orthopedics & sports medicine rehabilitation services wellness services and an outpatient laboratory in addition to multispecialty physician practices. A second medical office building and 785car parking garage opened in 2018.