Academic Success Coach Senior College of Engineering and Computer Science

SSWB:

The Division of Student Success and WellBeing (SSWB) creates opportunities for undergraduate students to thrive by providing a system of support to foster academic success retention and timely degree attainment. Driven by equitable outcomes for all students innovation and excellence we assist students in achieving their academic and personal goals. Working collaboratively with the colleges and campus partners a holistic studentcentered approach is utilized to empower students to strive for academic achievement and individual growth.

The Opportunity:

The University of Central Florida is currently accepting applications for the role of Senior Academic Success Coach in the College of Engineering and Computer Science (CECS). This position combines both academic advising and academic coaching into a newly created and exciting position of Senior Academic Success Coach (ASC) with the Senior ASC responsible for maintaining a case load of students and applying coaching methodologies and case management approaches to support students throughout their academic journey. Located centrally within the Division of Student Success and WellBeing the Senior ASC will be assigned to the College of Engineering and Computer Science (CECS) and will be tasked to holistically coach their assigned students through both academic and nonacademic matters and to monitor the progress of their students throughout their time at UCF. The Senior ASC will also work collaboratively with other ASCs along with other student support and wellbeing offices across campus to provide the best comprehensive care to UCF students.

This is a fulltime 12month position. Due to the nature of the work this is not a fully remote position and remote (hybrid) work of any kind may not be guaranteed or may be altered as needed. The position will include training and development opportunities and a supportive fastpaced exciting working environment dedicated to innovating student success and wellbeing!

UCFs Coaching Model: The Senior Academic Success Coach (ASC) role is a newly created exciting position that combines academic advising and academic coaching. The Senior ASC will report centrally in the Division of Student Success and WellBeing and be assigned to the College of Engineering and Computer Science (CECS).

Responsibilities:

• Assist in developing and implementing college/department goals and strategies as a senior professional in academic advising coaching transition programming and orientation enrollment retention persistence progression and graduation.

• Provides advising and coaching services to support student retention persistence progression and timely graduation.

• Applies basic advising and coaching methodology to inquiries through various modalities.

• Discusses and reinforces the value of coaching with prospective students and prepares the student for ongoing coaching relationships.

• Responsible for providing students with basic level information related to University College and Program policies and procedures and general information related to community resources.

• May serve as the primary contact for assigned cohort(s) and assist with schedule planning registration fouryear plans career and graduate school planning. Works with university and college offices to develop monitor and update degree plans audits and academic records.

• Maintains a case roster of students in the customer relationship management system(s); follows a detailed inquiry management and communication plan; tracks student engagements; assists with developing and presenting reports and data. Meets established unit benchmarks customer service standards key performance indicators and daily productivity metrics.

• Use tools analytical dashboards and technology fully to manage advising and student communication Maintain accurate student records and document student interactions in (myKnight STAR) or other systems.

• Provide prerequisite checks and other records maintenance as required.

• Assists students connection with the college for registration permissions course substitutions course equivalency reviews transient requests and other records maintenance as required.

• Assists with developing and coordinating recruiting outreach and engagement programming. This may include open houses welcome expos major fairs community and state college events for prospective students or workshops for current students.

• Builds relationships with students to develop a required academic plan to meet timely graduation requirements.

• Explains academic policies procedures and guidelines and helps students navigate the college and universitylevel administrative processes.

• Achieve established metrics which may include contact hours appointments and associated summary reports assigned students continuing to the next term.

• Analyze data generate and disseminate retention persistence and progression information.

• Participate in ongoing training and professional development programs.

• Coordinate and oversee orientation programming for incoming students.

• Serve as liaison for students with special populations such as ASSA etc.

• Create training information to aid the development of ASCs within the assigned College.

Minimum Qualifications:

Bachelors degree and 2 years of relevant experience or a Masters degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

Preferred Experience:

• Experience in education with a preference for experience in higher education.

• Experience in coaching with a preference for experience in student coaching.

• Experience in and/or understanding of case management.

• Experience in and/or understanding of customer service.

• Experience with using a CRM to case manage/track student client or customer interactions.

• Proficiency in Microsoft Office suite (e.g. MS Word and Excel) and desktop agent software (e.g. MS TEAMS).

The most successful candidates may possess the following qualities:

• Ability to work under pressure of deadlines goals and/or time limitations.

• Ability to use independent judgment and decisionmaking skills when assisting students.

• Ability to work well with others and as a team.

• Ability to perform duties with a high degree of integrity confidentiality and adherence to professional ethical standards.

• Excellent written and oral communication skills.

• Excellent organizational skill multitasking skills and high level of attention to detail.

• Flexibility to work in a fastpaced highly innovative environment.

Additional Application Materials Required:

Please attach a resume and a short essay detailing and describing your vision of student success in higher education.

Special Instructions to the Applicants:
The Senior Academic Success Coach (ASC) role is a newly created exciting position that combines academic advising and academic coaching.

This is a fulltime 12month position. Due to the nature of the work this is not a fully remote position and remote (hybrid) work of any kind may not be guaranteed or may be altered as needed.

Are you ready to unleash YOUR potential

As a nextgeneration public research university and Forbesranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 13 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program

• Paid time off including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And moreFor more benefits information view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Department

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