Sales Manager 3 Extended Hours Centralized MHS EST CST

JOB SUMMARY

Handles customer inquiries and lead requests for groups (e.g. Full Service and MSB 1099 peak room nights) within predefined Group Sales parameters. Works with customers to align customer preferences with brand needs and actively upsells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Drives customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills strong communication skills and a detailed understanding of property operations food and beverage and planning.

CANDIDATE PROFILE

Education and Experience :

Required:

High school diploma or GED; 2 years experience in the sales and marketing guest services front desk or related professional area.

OR

2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.

Preferred:

2 years experience selling group business either at a property or in a sales office.

Knowledge of property operations Food and Beverage (F&B).

Knowledge of the group sales process for all brands and how to close a sale.

Teambased selling experience.

Hospitality Management Degree.

CORE WORK ACTIVITIES

Managing Sales Activities

Handles customer inquiries and leads requests for groups (e.g. Full Service and MSB 1099 peak room nights)

Responds in a timely manner to incoming group/catering opportunities that are within predefined Group Sales parameters.

Refers opportunities to appropriate sales associate if business is outside these parameters.

Works with customers to align customer preferences with brand needs and actively upsells each business opportunity to maximize revenues and drive customer loyalty.

Verifies that business is turned over properly and in a timely fashion for quality service delivery.

Maintains customer loyalty by delivering service excellence throughout each customer experience.

Demonstrates excellent selling skills strong communication skills and a detailed understanding of property operations food and beverage and planning.

Works collaboratively with other sales channels (e.g. Area Sales onproperty resources) to verify sales efforts are coordinated complementary and not duplicative.

Understands the overall market (e.g. competitors strengths and weaknesses economic trends supply and demand) and how to sell against them.

Verifies that business booked is within hotel parameters.

Closes the best opportunities for each property based on market conditions and individual property needs.

Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

Transfers accurate complete and timely information to property in accordance with brand standards.

Understands and actively utilizes company marketing initiative/incentives to close on business.

Implements process improvements and best practices.

Effectively leverages other Group Sales resources and administrative/support staff to achieve personal and team related revenue goals.

Processes business correspondence and creates contracts and other related booking documentation as required.

Performs other duties as assigned to meet business needs.

Building Successful Relationships

Established coordinated sales efforts that are complementary and not duplicative.

Drives customer loyalty through excellent customer service throughout the sales process.

Serves the customer by understanding their needs and recommending appropriate features and services that best meet their needs.

Builds and strengthens relationships with existing and new customers to enable future bookings.

Builds and maintains strong working relationships with key internal and external stakeholders.

Establishes clear expectations for customers and properties throughout the sales process.

Effectively resolve guest issues that arise as a result of the sales process.

Brings issues to the attention of Property and Group Sales leadership teams as appropriate.

The pay range for this position is $25.48 to $27.88 per hour. In addition the position is eligible for a quarterly bonus.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave educational assistance 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.

The application deadline for this position is 28 days after the date of this posting April 30 2025.