Registration Clerk
Registration Clerk
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Job Description
We are so glad you are interested in joining Sutter Health!
Organization:
SAFHSutter Auburn Faith HospitalPosition Overview:
Serves as the face to face point of contact for the patient at a client location. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutters Health system and service offerings. Responsible for supporting the success of a highperforming shared services organization by helping to champion and drive the longterm MFSS vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard MFSS responsibilities (e.g. performance measurement people development customer relationship management etc..Job Description:
EDUCATION
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma
Associates or equivalent education/experience
PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
Experience within a hospital or clinic environment an insurance company managed care organization or other financial service setting performing financial counseling financial clearance and/or customer service activities as typically acquired in two years Completion of regulatory/mandatory certifications and skills validation competencies preferred
SKILLS AND KNOWLEDGE
General knowledge of patient access financial counseling functions in acute and nonacute settings preferred Working knowledge of medical terminology desired
Working knowledge and understanding of insurance terminology desired EMTALA and Consent Laws knowledge Licensure
Excellent time management skills and the ability to manage frequent inperson patient contacts while effective maintaining and
documenting data in the patient registration systems
Demonstrated ability to work in multiple computer systems such as patient registration/accounting systems telephone consoles document imaging scanning payment posting proprietary payer websites and data quality monitoring both accurately and efficiently
Strong data entry skills required
Excellent verbal and written communication and active listening skills
Interpersonal skills necessary in dealing with internal and external customers
Must possess a personal presence that is characterized by a sense of honesty integrity and caring with the ability to inspire and motivate others to promote the philosophy mission vision goals and values of Sutter Health
Accuracy and attentiveness to detail required
Strong decision making and problem solving skills
Must be able to set and organize own work priorities and adapt to change
Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
Ability to meet or exceed targeted customer service productivity and quality standards
Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population
Computer proficiency skills required
Requires the ability to work with and maintain confidential information
Job Shift:
VariedSchedule:
VariedShift Hours:
8Days of the Week:
VariableWeekend Requirements:
As NeededBenefits:
NoUnions:
YesPosition Status:
NonExemptWeekly Hours:
0Employee Status:
Per Diem/CasualSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $25.51 to $31.09 / hourThe salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidates experience education skills licensure and certifications department equity training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
Employment Type
Part-Time
