Life Skills Case Manager

PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers.

SERVICE AREA: Housing & Justice Related Services (HJRS)

DIVISION: Housing Services

JOB OVERVIEW:

The Life Skills Case Manager position involves both housing coaching and coordination of a rental assistance program for HOME ARP participants. We are seeking a Life Skills Case Manager to guide program participants in defining and overcoming housing barriers and associated challenges to maintaining stable housing. Adhering to the HUD Housing Counseling Handbook National Industry Standards and HUD HOME ARP Manual case managers will address diverse housing issues including tenancy eviction and financial barriers that have prevented participants from achieving housing stability.

The Life Skills Case Manager will focus on developing practical skills and resources to improve participants overall wellbeing and independence including areas like communication problemsolving and navigating systems. The Case Manager will also work to ensure that the following goals are met:

• Provide stable housing: Ensure that eligible families can obtain and maintain stable housing.
• Reduce homelessness: Reduce the risk of homelessness for eligible individuals and families.
• Improve health: Improve health and other quality of life outcomes for eligible individuals and families.

The ideal candidate will demonstrate the ability to work flexibly with housing participants internal and external stakeholders and service providers to assist households in maintaining housing stability and increased selfsufficiency. Adopting solutionsoriented and nonjudgmental models the Life Skills Case Manager will serve as an advocate and coach establishing clear boundaries and meeting customer service benchmarks.

This position reports to the Program Manager.

MISSION VISION AND CORE VALUES:

The Life Skills Case Manager position works to support PHMCs Mission Vision and Core Values which are as follows:

Mission and Vision

PHMC works to create and sustain healthier communities through partnerships with government foundations businesses and communitybased organizations. We envision a healthier community for all.

Core Values

• Integrity: We are committed to building and sustaining trust across our teams partners and funders.
• Impact: Our work is purposeful and rooted in a datadriven approach.
• Accountability: We hold ourselves and each other responsible for getting things done effectively managing resources and achieving sustainable results.
• Inclusion and Collaboration: We value and respect the inherent differences of all individuals strive to amplify those voices and experiences and are committed to working together to convene diverse perspectives talents and approaches to public health.
• Credibility: We are a trusted resource that delivers innovative approaches and reliable services to the communities that depend on us.

RESPONSIBILITIES:

Counseling Case Management and Resource Coordination

• Utilizes bestpractice approaches (i.e. clientcentered traumafocused etc. to provide housing counseling services that promote both housing and medical stability
• Maintains availability to address crises that may threaten housing stability such as employment loss or family conflict
• Maintains confidentiality of client information and data
• Attends biweekly supervision with the Program Manager
• Completes quarterly audits of the housing files to ensure compliance with the current HUD Rental Assistance Guidebook and Program Manual
• Provides rental counseling and mediation to tenants and landlords to assist individuals in obtaining and maintaining safe decent and affordable housing
• Refers and links participants to supportive services available in and provided by trusted partners/resources in the general community
• Assists participants with employment and vocational searches or other benefit sources (i.e. supplemental income or social security benefits etc.
• Conducts employment and training outreach activities by phone inperson and/or by email to build relationships answer questions and create partnerships
• Collaborates with the Program Manager for potential community resources employment and training placement opportunities as well as the recruitment of new stakeholders
• Performs other duties needed to help drive the organizations vision fulfill the organizations mission and abide by the organizations values

Life Skills

• Coordinates and/or conducts quarterly workshops on various topics (i.e. health preventative medicine physical exercise healthy eating healthy living budgeting/ financial identity protection utility assistance nutrition behavioral health issues including anxiety and depression interpersonal violence etc. that contribute to housing stability
• Provides support and guidance as individuals practice new skills that promote housing stability

Assessment and Evaluation

• Completes initial assessments of participants needs to ensure both strengthbased and clientcentered services
• Assesses the housing barriers and needs of program participants
• Coordinates with social and medical agencies healthcare providers and community outreach programs to provide participants with services needed to meet their housing plan goals
• Evaluates participants needs and develops individualized strengthbased and clientcentered housing plans that include SMART objectives
• Conducts regular reassessments of housing goals and plans

Tenancy

• Provides landlordtenant education and support to participants
• Acts as a liaison between the landlord and participant to mediate tenancy issues
• Provides fair housing education to landlords and program participants regarding their rights and responsibilities under local state and federal laws

Financial

• Completes the initial rental calculations for eligibility for services and provides monthly monitoring of changes in income to ensure the households eligibility for services
• Verifies income through documentation and regularly assesses changes to maintain eligibility as outlined by HUD guidelines
• Provides financial assistance for rent security deposits and movein costs
• Assists with securing and maintaining utilities
• Provides financial education through linkages and referrals to budgeting and financial management

Administrative

• Ensures timely case note documentation using SOAP note format for biweekly individual meetings with program participants
• Maintains accurate participant records in accordance with program guidelines

SKILLS:

• Strong and written communication skills
• Strong understanding of the health system communitybased organizations and partners in designated service area(s)
• Experience successfully managing competing timelines
• Ability to establish priorities
• Ability to work both independently and in a team environment to meet objectives with minimal supervision
• Excellent problemsolving conflict resolution and time management skills
• Excellent people skills and ability to effectively interface with partner organizations and community residents
• Knowledge of local community resources
• Advocacy counseling and/or coaching skills
• Techniques for dealing with a variety of individuals from various socioeconomic ethnic and cultural backgrounds
• Best practice approaches to working with families
• Detailoriented with excellent organizational skills
• Proficient in Microsoft Office Suite

QUALITIES:

• Hardworking and dependable
• Ability to demonstrate flexibility and creativity regarding programmatic requirements and changes based on special population needs
• Ability to show resilience amidst loss grief and upset
• Ability to step back and analyze things objectively

QUALIFICATIONS:

• Bachelors degree required. Degree in social work preferred. Individuals with other behavioral health or public health degrees are welcome to apply.
• Counseling and psychosocial experience
• 3 years of experience in public health or social servicerelated work
• 3 years of related social work experience experience working with groups couples and families and crisis intervention skills
• 3 years of experience working with diverse populations lowincome individuals and individuals from different religious backgrounds
• 3 years of experience demonstrating advocacy skills and helping clients identify riskreduction strategies

SALARY GRADE: 16

PHMC is an Equal Opportunity and EVerify Employer.

Required Experience:

Manager