Sr Program Manager Driver Training OTR Programs
Sr Program Manager Driver Training OTR Programs
Posted on :
02-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The goal of Amazon Logistics (AMZL) is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders no matter how large or small are delivered as quickly accurately and cost effectively as possible. The Delivery Service Partner (DSP) Driver Training program aims to prepare drivers to safely deliver packages to our customers with low cost and high quality.
The Sr. Program Manager Driver Training (Capacity and Readiness) is responsible for ensuring that the North America (NA) Driver Training program is always prepared to accommodate the needs of our partners our customers and our drivers. They must proactively identify and close future gaps and when current gaps arise work quickly to close those gaps.
The AMZL Driver Training org is expanding to own Driver Training across multiple business lines. This role specifically would own the Capacity Strategies for the AMXL org to ensure there is strategic parity between whats currently done in AMZL and what will be done in AMXL to protect the High Volume Event (HVE) experience.
Key job responsibilities
Possess a detailed understanding of processes expectations and training requirements for all drivers across the various driver programs in operation.
Work closely with customers to ensure that training programs lead to higher driver competence safety efficiency and delivery quality.
Work closely with Global Road Safety Fleet Centralized Operations Centralized Onboarding Delivery Station Ops Integration LastMile Tech Driver T&P Process Improvement team On Road Staffing AMXL PPT teams and Delivery Service Partners to ensure that training is aligned with workflows for drivers.
Coordinate with the Business Coach team to ensure corrective actions for common errors are incorporated into coaching programs.
Identify appropriate metrics and build frictionfree reporting mechanisms to ensure that relevant teams have visibility to Driver Training capacity and readiness (incl. classrooms closed courses training vehicles and inventory)
Develop mechanisms to close gaps in capacity and readiness and manage the closure of those gaps; partner with required teams to ensure that expectations are understood and partnerships strong.
Develop and maintain strong mechanisms to track the current and future states of the various Driver Training programs.
Coordinate with other members of the Driver Training Team to ensure that the Driver Training staffing enables the effective delivery of Driver Training and that Driver Trainers are wellpositioned to execute to the standard with sufficient resources and resource readiness.
Set the direction of the program in the near and longterm with the rest of the Driver Training Team.
Help set the direction for training delivery ensuring that it is executed to plan through ensuring that capacity and readiness are in optimal states.
Up to 25 travel required.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Sr. Program Manager Driver Training (Capacity and Readiness) is responsible for ensuring that the North America (NA) Driver Training program is always prepared to accommodate the needs of our partners our customers and our drivers. They must proactively identify and close future gaps and when current gaps arise work quickly to close those gaps.
The AMZL Driver Training org is expanding to own Driver Training across multiple business lines. This role specifically would own the Capacity Strategies for the AMXL org to ensure there is strategic parity between whats currently done in AMZL and what will be done in AMXL to protect the High Volume Event (HVE) experience.
Key job responsibilities
Possess a detailed understanding of processes expectations and training requirements for all drivers across the various driver programs in operation.
Work closely with customers to ensure that training programs lead to higher driver competence safety efficiency and delivery quality.
Work closely with Global Road Safety Fleet Centralized Operations Centralized Onboarding Delivery Station Ops Integration LastMile Tech Driver T&P Process Improvement team On Road Staffing AMXL PPT teams and Delivery Service Partners to ensure that training is aligned with workflows for drivers.
Coordinate with the Business Coach team to ensure corrective actions for common errors are incorporated into coaching programs.
Identify appropriate metrics and build frictionfree reporting mechanisms to ensure that relevant teams have visibility to Driver Training capacity and readiness (incl. classrooms closed courses training vehicles and inventory)
Develop mechanisms to close gaps in capacity and readiness and manage the closure of those gaps; partner with required teams to ensure that expectations are understood and partnerships strong.
Develop and maintain strong mechanisms to track the current and future states of the various Driver Training programs.
Coordinate with other members of the Driver Training Team to ensure that the Driver Training staffing enables the effective delivery of Driver Training and that Driver Trainers are wellpositioned to execute to the standard with sufficient resources and resource readiness.
Set the direction of the program in the near and longterm with the rest of the Driver Training Team.
Help set the direction for training delivery ensuring that it is executed to plan through ensuring that capacity and readiness are in optimal states.
Up to 25 travel required.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
