Front Desk Manager
Front Desk Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Join the team at Hershey Lodge an awardwinning resort best known for being warm welcoming and distinctly Hershey. Offering 665 guest rooms and 100000 square feet of function space Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope youll enjoy the sweet hospitality and iconic chocolate details around every corner.
The Front Desk Manager at the Hershey Lodge is directly responsible for Front Desk and PBX Switchboard operations and its full compliance with all Hershey Entertainment & Resort standard operating procedures policies and duties. The Front Desk Manager is responsible for establishing and delivering an environment of excellence for employees and guests. This position is actively engaged in guest recovery and feedback. This position will provide support to the Guest Services and Night Audit departments at the Hershey Lodge.
As a FullTime Team Member you will enjoy sweet perks like FREE admission to Hersheypark discounts and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid but also includes Medical Dental and Vision coverage beginning the first day of the next month after you begin working 401K Contribution paid time off and so much more!
Job Duties (Duties marked with an asterisk are essential functions of this job):
Supervise the daytoday service operations of Front Desk and PBX Switchboard.*
Participate in the hiring onboarding training scheduling coaching and evaluating of front desk agents coordinators assistant front desk managers and PBX agents.*
Seek every opportunity to create memorable guest experiences by addressing and resolving guest concerns quickly efficiently and courteously through guestfacing and/or correspondence.*
Support Guest Services in the management of Concierge Bell and Transportation.*
Support Night Audit in managing Hershey Entertainment & Resorts standard operating procedures policies and controls.*
Identify the strengths of the team and foster continued growth through ongoing training coaching and succession development.*
Focus on creating a working environment that reflects the companys core values and delivers service excellence.*
Effectively use/manage property management system (PMS) and work with the Room Control Coordinator to manage room inventory. Maximize room revenue and occupancy by working with the Front of House Manager and Rooms Division Director reviewing status daily.*
Review daily Front Desk and Night Audit activity and reports ensuring compliance with Hershey Entertainment & Resorts standard operating procedures policies and controls: Cash Check Credit Bank and Vending handling policies. Addressing discrepancies/ variances in a timely manner with followup to the appropriate managers/ departments.*
Assist in overseeing and monitoring the ticketing process including inventory audit and financial controls.*
Understand and manage labor and other expenses within the Budget/ Forecast.
Assist in the purchasing receiving and maintaining of required department par levels of all front office supplies tools and equipment.
Work with Convention Services to facilitate group requests including but not limited to transportation room deliveries special service tours valet events and dinner reservations.
Assist Guest Services Manager with ensuring integrity and service excellence relative to the VIP and guest loyalty program.*
Participate in the Manager on Duty (MOD) program.
Qualifications:
Minimum of four 4 years of related experience in the Hotel Travel & Tourism industry.
Minimum of three 3 years of supervisory experience.
Associates degree Two 2 additional years of relevant work experience can be substituted for education.
18 years of age or older.
Must possess a valid drivers license.
Knowledge Skills and Abilities:
Excellent written and oral communication skills.
Ability to multitask in a fastpaced environment.
Ability to meet deadlines through effective time management and organization skills.
Strong knowledge of computer software including Property Management Software Microsoft Office applications and experience using a payroll system.
Must embody Hershey Entertainment & Resorts core value (Devoted to the Legacy Selfless Spirit of Service Team Focused and Respectful of Others.
Job Demands:
While performing the duties of this job the employee is required to:
Reaching Forward Frequent 3466
Climbing Stairs Frequent 3466
Lifting Frequent 3466
Reaching Overhead Frequent 3466
Finger Dexterity Frequent 3466
Stooping Frequent 3466
Bending Frequent 3466
Sitting Frequent 3466
Standing Frequent 3466
Walking Frequent 3466
Schedules will vary according to operating needs and will include days evenings weekends and holidays.
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.
Required Experience:
Manager
Employment Type
Full Time
