Welcome Coordinator

At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.

Job Description

The Welcome Coordinator at Oak Street Health plays a crucial role in creating an inclusive and welcoming environment for patients and guests. This position is designed to ensure that every individual who walks through the clinics doors receives a positive first and last impression. As the face of the clinic Welcome Coordinators are responsible for maintaining efficient centeroperations while delivering an unmatched patient experience. They perform a variety of administrative tasks that support the broader team in providing highquality care and making Oak Street Health a great place to work. Welcome Coordinators are tasked with scheduling patient appointments managing both inbound and outbound phone calls and handling various administrative duties such as fax and mail distribution. They are expected to be friendly flexible and adaptable to the needs of the patients and the clinic. As part of the Service Team they report directly to the Practice Manager and focus on creating a seamless experience for patients and community members. The role requires a high level of interaction with patients ensuring that they receive excellent hightouch assistance every day. In addition to welcoming patients and conducting visit checkins Welcome Coordinators assist patients with required forms collect copays update patient information in the electronic medical record platform and manage phone lines. They also maintain the cleanliness of the Welcome and Community Room areas and may occasionally float to other centers in the region as needed. This position is integral to the overall mission of Oak Street Health which is to provide personalized primary care for older adults on Medicare focusing on quality care and community engagement.

Responsibilities
Welcoming patients and guests
Conducting visit checkin and assisting patients with required forms
Collecting copays
Updating patient information and making changes in electronic medical record platform
Scheduling/rescheduling appointments within electronic medical records platform
Managing phone lines by answering taking messages and conducting outbound calls as instructed
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region on an infrequent basis
Other duties as assigned

Requirements
Strong computer skills required and basic knowledge of Google Suite
Professional phone etiquette
Fluency in Spanish preferred
US work authorization

Nicetohaves
Experience in customer service setting strongly preferred
Some college preferred

A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population of older adults

High level of integrity
Someone who embodies being Oaky

Benefits
401(k) matching

Dental insurance

Health insurance

Vision insurance

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:

• Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.

• Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.

For more information visit anticipate the application window for this opening will close on: 10/25/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.