Customer Enablement Associate

At IRIS Software Group were hiring for a Customer Enablement Associateto support our accountancy customers as they move from traditional desktop software to our modern cloudbased platform IRIS Elements. This is a fantastic entrylevel opportunity for someone who enjoys speaking with people solving problems and being part of a team that helps businesses succeed.

This is a hybrid role with a minimum of 3 days per week based at our Manchester office (M1 4DY).

What Will YouBe Doing

Youll play a key part in helping existing customers transition smoothly to our cloud platform. From early conversations to postmigration checkins youll be a reliable friendly point of contact ensuring each customer feels supported throughout their journey.

Your responsibilities will include:

• Making premigration calls to understand customer setups and explain the next steps
• Conducting postmigration health check calls to ensure everything is running smoothly
• Providing clear helpful support and resolving customer queries
• Collaborating with teams across the business to deliver a consistent highquality experience
• Managing your time effectively and keeping accurate records

Who Are WeLooking For

Were looking for someone with experience in a customerfacing rolewhether its in retail hospitality call centres or any service environmentwhos ready to step into a new career path.

Youll be a great fit if you:

• Enjoy speaking with people and can build positive relationships quickly
• Are proactive organised and comfortable managing your own workload
• Can handle multiple priorities while maintaining attention to detail
• Are curious and confident using digital tools (you dont need a tech background)
• Bring a problemsolving mindset and a calm professional attitude

Why Join IRIS

At IRIS were committed to helping you build a successful and rewarding career. From day one youll have the support training and tools you need to thrive.

• A hybrid working model with a minimum of 3 days each week at our Manchester office (M1 4DY)
• A supportive team environment where your contribution is valued
• Structured training and clear development pathways
• A welcoming inclusive culture with a focus on growth
• Opportunities to progress within a marketleading UK software business

What Can You Expect From Our Application Process

We know applying for a new role can feel dauntingso weve kept our process simple supportive and designed to help you shine. Heres what happens once you hit apply:

1 Apply online
Submit your CV and a few details about yourself. No long formsjust what we need to get started and understand your background.

2 Online assessments
These short interactive assessments are designed to give us a better sense of your strengths and working style. Its not about trick questionsits a fair and inclusive way for us to see your potential beyond your CV.

3 Initial interview
If youre successful in the assessments youll be invited to a video call with someone from our Talent Team. This is an informal conversation where well talk about the role your experience and what motivates you. Its also your chance to ask questions and find out more about life at IRIS.

4 Final interview
Youll meet some of the team youd be working with and talk more about the daytoday of the role. We want to get to know you but just as importantly we want you to get to know us. This stage gives you a real feel for the culture the people and what its like to be part of IRIS.

If youre ready to grow your career in tech and make a difference to real businesses apply today and start your journey with IRIS.

INDLOW

As one of the UKs largest privately held software companies IRIS Software Group exists to simplify the lives of businesses schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance efficiency and accuracy empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their childs school 18 of UK employees are paid via an IRIS payroll solution 50000 SMEs use IRIS cloud bookkeeping and 21000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers businesses supporting them in a range of objectives from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

Its vital these missioncritical functions work first time every time.

Thats why IRIS helps businesses run the tough stuff stay compliant and get operational tasks done right first time every time so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative marketleading and highperforming company that we are today.

Were delighted to be certified as a Great Place to Work and one of the UKs Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS with the certifications considering employee wellbeing diversity and inclusion trust in management effective communication and recognition/reward.

IRIS is committed to engaging rewarding and empowering our employees and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.