IT Helpdesk Analyst
IT Helpdesk Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Not just a job but a career
Yokogawa award winner for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards is a leading provider of industrial automation test and measurement information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition (bio)technology artificial intelligence industrial cybersecurity etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18000 employees work in over 60 countries with one corporate mission to coinnovate tomorrow. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return we offer you great career opportunities to grow yourself in a truly global culture where respect value creation collaboration integrity and gratitude are highly valued and exhibited in everything we do.
Position Overview:
We are looking for a dedicated and customerfocused IT Helpdesk Analyst to join our team. The ideal candidate will be the first point of contact for enduser support and play a critical role in ensuring efficient and effective resolution of technical issues. This role is perfect for someone with strong troubleshooting skills attention to detail and a passion for helping others navigate technology with ease.
Key Responsibilities:
EndUser Support:
Serve as the primary contact for technical assistance via phone email or ticketing systems.
Diagnose and resolve hardware software network and accountrelated issues.
Escalate complex issues to senior IT staff or specialized teams when necessary.
Microsoft 365 & Office Applications:
Provide support for Microsoft 365 applications including Outlook Teams Word Excel and SharePoint.
Assist users with email configuration calendar management and file sharing.
Account and Access Management:
Manage user accounts permissions and passwords using Active Directory and Azure AD.
Assist in onboarding and offboarding processes ensuring appropriate system access.
Device and Endpoint Support:
Set up and troubleshoot desktops laptops mobile devices and peripherals.
Perform basic configuration and support using Microsoft Intune and endpoint management tools.
IT Systems Monitoring and Maintenance:
Monitor helpdesk ticket queues and ensure timely followup and resolution.
Track recurring issues and provide feedback for process improvements.
Documentation and Training:
Maintain uptodate documentation of support procedures and common issues.
Provide basic training and guidance to users on software and IT best practices.
Qualifications and Skills:
Educational background in Information Technology or a related field or equivalent handson experience in a technical support environment.
13 years of experience in a helpdesk or technical support role.
Familiarity with Microsoft 365 Windows 10/11 Active Directory and networking concepts.
Strong troubleshooting and communication skills.
Ability to multitask and prioritize in a fastpaced environment.
A customerfirst mindset and positive teamoriented attitude.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse equitable and inclusive will actively recruit develop and promote people from a variety of backgrounds who differ in terms of experience knowledge thinking styles perspective cultural background and socioeconomic will not discriminate based on race skin color age sex gender identity and expression sexual orientation religion belief political opinion nationality ethnicity place of origin disability family relations or any other circumstances. Yokogawa values differences and enables everyone to belong contribute succeed and demonstrate their full potential.
Are you being referred to one of our roles If so ask your connection at Yokogawa
about our Employee Referral process!
Required Experience:
IC
Employment Type
Full Time
