APPLY Online: Application PortalJob Title: IT TechnicianContract Days: 240This position is directly supervised and evaluated by the Technology DirectorSummary:Under direct supervision installs maintains tests and repairs computer hardware and software. Utilizes basic technical knowledge to support RSD technology initiatives and provides Tier 1 IT support to the RSD community. Resolves routine technical of EmploymentTwo years experience in a applicable IT environment is highly desirableBasic IT certification by an industry recognized certification authority is desirableKnowledge of basic hardware and software applicationsOperating system knowledge (Windows MacOS ChromeOS)Excellent customer service skillsTroubleshooting and multitasking skillsEssential Duties and ResponsibilitiesProvides Tier 1 contact and problem resolution to customer issuesProperly escalates unresolved issues to the next level of supportTracks routes and redirects problems to correct resourcesFollows up with customer providing feedback and ensuring problem resolutionUtilizes excellent customer service skillsEnsures proper recording documentation and closureRecommends procedure modifications or improvementsOther duties as assigned
Required Experience:
IC