Global Immigration Engagement Management-Assistant Manager
Global Immigration Engagement Management-Assistant Manager
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Job Description
Budapest is host to KPMG Global Services Hungary (KGSH) KPMGs international center of excellence for VAT compliance solutions. Our team of multicultural professionals provides coverage in more than 40 countries with relevant language and technical skills.
KPMG Global Services Hungary (KGSH) is supporting the KPMG Delivery Network (KDN). KPMG created KDN to provide largescale crossfunctional capabilities and technology through a network of global delivery centers. KDN encourages global consistency and provides services and tools across Tax and Legal Services Audit and Advisory at a consistently high quality and at a competitive price point. It includes a multitiered global sales and delivery support network that transforms how KPMG firms and people work together. Our extensive network of dedicated KDN professionals has the depth and breadth of knowledge necessary to play a key role in the future of global productivity tools.
What we offer*:
- 3 days home office opportunity and flexible working hours
- Private health care coverage including dental services (Medicover)
- Eyeglasses compensation
- Collective life and accident insurance
- Wide range of Cafeteria elements (such as SZP Card MOL Bubi MOL Limo)
- Annual bonus may be awarded based on your and the Firms performance
- iPhone14 with subscription
- Referral bonus
- Internal coaching opportunity
- Sports opportunities and All You Can Move sportpass availability
- Compensation for longdistance commutes (for those who commute to work from outside the city limits)
- Relocation support for foreign candidates
- 3 paid days for volunteering and CSR activities
- Indepth professional training from beginner to advanced level
- Opportunity to participate in English and Hungarian language courses
Global Immigration Engagement Management services are vital for our global growth plans and will ensure the success of our GMS Immigration practice. The Global Engagement Management team is a network of professionals across the world who support our KPMG firms in their objectives of providing consistently exceptional services to our clients.
The Global Immigration Engagement Assistant Manager is an experienced and enthusiastic member of the KDN engagement team with previous supervising experience.
This role creates value through to the client service team through supervising and providing guidance to more junior members of the client servicing team.
Key Accountabilities
This role will include but not be limited the following activities:
- Serves as the primary point of contact for our globally coordinated clients within the GPS delivery model independently managing straightforward requests and escalations. Collaborates closely with Managers on more complex or sensitive matters
- Maintain a strong understanding of client SLAs and proactively monitor performance to ensure that Local Offices deliver in alignment with agreed standards. Anticipate potential risks to SLA compliance and escalate in a timely manner to enable effective resolution. Act as the primary point of contact for Local Offices and ThirdParty Providers fostering collaboration and accountability across all delivery partners
- Liaise with the individual applicants and HR counterparts to provide tailored advice and propose alternative options based on the input received from the relevant KPMG Local Offices
- Provide support on ad hoc client projects initiatives process mapping exercises and technology implementation or enhancements
- Identify opportunities to improve working practices and share suggestions with the Manager and Senior Manager
- Support new client transitions and work closely with the wider KDN engagement team members in order to ensure that the transition is progressing well
- Review clientfacing reports and support the Lead Office by providing the necessary data for the Quarterly and/or Annual Business Reviews with the client
- Maintain and regularly update clientspecific templates and other materials. Create engagementspecific process guides
- Demonstrate independence and a commitment to exceptional client service by producing highquality deliverables and reviewing the work of more junior team members to ensure consistency accuracy and excellence
In addition your responsibilities will cover the following areas:
Ensure High Quality of Process Delivery:
- Adhere to risk management policies and support engagement
- Deliver results to standards following processes without changes
- Optimize resources and prioritize tasks efficiently
- Show resilience and accountability in decisionmaking
- Analyze information thoroughly and involve key people
Risk Management:
- Escalate risk issues promptly and understand firm policies
Billing and Client Engagement:
- Ensure timely and accurate bookings meeting targets
- Support manager in monitoring financials and invoicing
Technology:
- Maintain applicant info in KIM/LinkGo system
- Ensure updated records and share finalized reports with clients
Requirements
- Undergraduate University degree preferred
- Demonstrate an understanding of immigration processes and common issues; keep informed of current immigration developments trends and best practises on a global level
- 4 years of previous experience in global immigration coordination of medium and large clients
- Understand basic and complex application processes
- Data analysis and interpretation skills
- Highly motivated and problemsolving attitude
- Ability to maintain and enhance partnership with clients global vendors and local offices
- Adaptability to work in a fastpaced dynamic environment
- Strong attention to detail and highly organized
- Ability to guide train and mentor junior team members
- Project Management: Organisation and prioritisation skills including the ability to project manage multiple global immigration clients and work under pressure
- Strong professionalism and overall confidence
- Highly efficient with technology/ tools
- Proficient communicator in written and spoken English (other languages advantageous but not required)
- Ability to build relationships/ trust both with the internal teams and clients
- Experience and ability to work with confidential material
- Proficiency in MS Office tools
*Elements should be in line with company guidelines and policies.
Employment Type
Full Time
