Customer Success Manager- Pakistan
Customer Success Manager- Pakistan
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
D engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. We are looking for a Customer Success Manager who will be responsible for retaining and growing existing customers by building a value based relationship with them.
The purpose of this customerfacing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding DEngage product & services.
Key Responsibilities:
- Customer Onboarding: Guide new customers through the onboarding process ensuring they are successfully set up and educated on our platform s features and capabilities.
- Relationship Management: Establish and maintain strong trustbased relationships with customers becoming a trusted advisor.
- Customer Health Monitoring: Proactively monitor the health of customer accounts using data and feedback to identify areas for improvement or risks to retention.
- Issue Resolution: Address customer inquiries concerns and issues in a timely manner working crossfunctionally with support product and engineering teams when necessary.
- Training and Education: Conduct training sessions webinars and workshops to help customers fully utilize the software.
- Renewals & Upselling: Drive customer retention through regular checkins helping identify opportunities for upselling or crossselling additional features or services.
- Customer Advocacy: Represent customer feedback internally collaborating with product teams to ensure customer needs are addressed in future updates or features.
- Metrics and Reporting: Track customer satisfaction product usage and overall health metrics providing actionable insights to the leadership team.
- Churn Prevention: Develop and execute strategies to prevent churn ensuring customer success and satisfaction remains a priority.
Requirements
- Proven Minimum 4 years of experience as a Customer Success Manager Account Manager or similar role in a SaaS environment.
- Strong understanding of SaaS business models and customer success principles.
- Excellent communication and interpersonal skills with the ability to engage effectively with customers and internal teams.
- Ability to analyze customer data identify trends and proactively offer solutions.
- Familiarity with customer success tools (e.g. Gainsight Zendesk Salesforce).
- Problemsolving mindset with the ability to navigate complex customer issues.
- Strong organizational and multitasking skills with a focus on details.
- Bachelors degree in Business Marketing or related field (preferred).
Benefits
- Multi culture organization
- Competitive salary and benefits
- Professional growth in an inclusive company culture
is an equal opportunity employer committed to diversity and creating an inclusive workplace.
Employment Type
Full Time
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