Assistant Guest Services Manager

This pivotal position helps orchestrate the rhythm of our guest journey from the first warm welcome to a fond farewell. Youll mentor our bell and valet team members ensuring they embody our philosophy of understated luxury and authentic connection. As Assistant Guest Services Manager (Manager on Duty)during evening shifts youll be the steward of our propertys impeccable standards and the guardian of our guests serenity.

Operational Management

• Oversee all Granger/Bell department functions including purchasing scheduling payroll processing and other administrative responsibilities
• Ensure seamless arrival and departure experiences for all guests
• Maintain consistent frontofproperty presence and supervision

Guest Experience Leadership

• Serve as Manager on Duty addressing guest concerns promptly and professionally
• Follow through on escalated issues to ensure complete resolution
• Create an environment of exceptional and consistent guest satisfaction
• Leverage hotel systems including Alice and Opera Cloud to facilitate personalized guest communications
• Develop team members ability to utilize these systems effectively

Team Development

• Provide handson leadership ensuring timely completion of all required tasks
• Train and mentor staff on Auberge Service Standards
• Foster positive communication among guests management and team members
• Ensure Graingers maintain comprehensive knowledge of resort operations to effectively assist guests
• Handle escalated issues that require management intervention

Performance Optimization

• Work continuously to enhance both guest and team member satisfaction
• Implement strategies to maximize department financial performance
• Uphold all Auberge Service Standards

Pay Range: $60000/year $65000/year

Qualifications :

• Minimum 1 year of leadership experience in guest services within a luxury resort setting
• At least 3 years in guest service roles that celebrate thoughtful personalized attention
• A genuine passion for creating meaningful interactions with guests and team members
• Deep familiarity with the Hudson Valleys changing seasons hidden gems local flavors and cultural landscape
• Ability to gracefully balance multiple priorities while maintaining a calm centered presence
• Collaborative spirit that flows easily between departments and individuals
• Clear thoughtful problemsolving skills that honor our commitment to excellence
• Capacity to maintain composure during busy periods like a sturdy oak in changing winds
• Respect for the privacy of our guests and the confidentiality of their information
• Strong technical aptitude and valid drivers license

Additional Information :

Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Shinrin Yoku LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Fulltime