Department Store - Assistant Manager
Department Store - Assistant Manager
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Job Description
The Opportunity
As a Frasers Group employee you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands weve never been afraid to strive forward and change the way the industry operates diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. We want Managers who are fearless will take risks and reap the rewards.
Reporting to the Store Manager you will have a supportive responsibility for your store and team within The Frasers Group. You will achieve this by assisting the Store Manager to train coach and progress team engagement on how to surpass the company objectives. You will support business initiatives and ensure these are met with positivity and pace whilst assisting with the control and delivery across the board for store operations customer service budget control people and product. Furthermore you will take ownership of key areas to share responsibility and be accountable for the store in the Store Managers absence.
The Ambition
Operations
Assist with all store operations and deliver to expectation on all KPIs
Support with the planning of workload to ensure a productive and efficient team
Make confident decisions and delegate to the team effectively
Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers
Assist with training and coaching the team to best practice
Use business communication tools to monitor completion of tasks and meet deadlines
Controls
Use reports to ensure wage controls are met on a weekly basis assisting with resolving any issues quickly and effectively
Support with planning store schedules in line with store trading patterns and business expectation
Assist with compliance for processing of payroll issues and problemsolve effectively
Support with store daily structure to ensure the store meets compliance customer service and security standards
Be accountable for controlling wages and the store in the absence of the Store Manager
Sales
Understand business and customer expectation and motivate the team to deliver an excellent customer experience
Understand product features and benefits and assist with training the team to maximise sales opportunity
Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.
Understand the retail industry business challenges competitors and customers with a strong commercial awareness
Use reports to analyse and support with commerciality of key products to impact sales and profitability
Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
Development
Assist with identifying internal talent and support performance management processes to drive exceptional performance
Support with identifying performance issues and escalate professionally to the Store Manager
Be selfdriven in own personal development take on developmental feedback constructively
Understand and promote Frasers Group core values and coach the team to engage with these values
Encourage feedback from team and be a point of contact between the team and Store Manager
Leadership and Management
Inspire the team and act as a role model
Support with coaching and motivating the team to achieve success
Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes
Develop relationships with the store team and ensure everyone is working to the same goals
Work with your Store Manager and contribute to the success of the store as a whole
Qualifications :
The requirements
- Management experience working in a fast paced high volume retail environment
- Ability to positively impact results in sales payroll and stock loss
- Proven record of developing talented individuals
- Must be able to work well under pressure and to strict deadlines
- Committed to supporting the store manager to achieve the highest store standards and customer service
Additional Information :
The Rewards:
- Basic Salary 36661 per annum
- Weekly/Monthly & Quarterly Commercial Bonuses
- Stocktake Bonuses
- Commission led bonuses across a wide range of products
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- We offer a wide range of Development Courses with National Qualifications
- 28 Days Holiday
- 40 Instore Uniform Discount
- Discounted Gym membership
- Cycle to work scheme
- Group Wide 20 Discount across all Frasers Group brands
- This role offers eligibility for basic and enhanced commission on sales retail incentive scheme and a generous employee product discount
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
