Assistant Director of Front Office - Tempo New York Times Square
Assistant Director of Front Office - Tempo New York Times Square
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values.
Specifically we look for demonstration of these Values:
Hospitality Were passionate about delivering exceptional guest experiences.
Integrity We do the right thing all the time.
Leadership Were leaders in our industry and in our communities.
Teamwork Were team players in everything we do.
Ownership Were the owners of our actions and decisions.
Now We operate with a sense of urgency and discipline.
In addition we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for this Hilton Worldwide Brand
One of the most recognized names in the industry Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forwardthinking hospitality leader by offering bestinclass products services and amenities to ensure that every guest feels cared for valued and respected. From inaugural balls and international award galas to business events and personal moments Hilton is where the world makes history closes the deal toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwides ten marketleading brands. For more information visit .
If you understand the importance of upholding a brands reputation and what it takes to provide a globally recognized hospitality experience you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
EOE/AA/Disabled/Veterans
TheTempo New York Times Squareis looking for a Assistant Director of Front Office to join our team.
This stunning property features 661 rooms with floortoceiling windows offering views of the city and lights of Times Square. The sky lobby located on the 11th floor includes communal working spaces as well as a fitness centre and hydration station.
The ideal candidate will have 5 years or more experience in front office management at a similar size property experience managing Local 6 unionized team members and full availability including nights weekends and holidays.
Shift Pattern:Full availability needed including nights weekends and holidays
Salary Range: $90000 $95000 / annually
What are the benefits of working for Hilton
Hilton is recognized as the best hospitality workplace in the world and the #2 Worlds Best Workplace byGreat Place To Work USandFortune!
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
As an Assistant Director of Front Office you would be responsible for assisting in the direction and administration of all Front Office operations.
Specifically you would be responsible for performing the following tasks to the highest standards:
- Assist in the direction and administration of all Front Office operations to include but not limited to guest service and registration (checkin/checkout) room inventory and availability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation.
- Assist in monitoring and developing team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward.
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly.
- Oversee the VIP process to include but not limited to reviewing VIP reservations administering amenity orders managing resumes for incoming guests and groups updating inventory in the system monitoring special requests and overseeing rate changes on inhouse guests.
- Initiate and implement marketing upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events.
- Run and complete daily reports analyze data and make decisions based on data.
- Resolve guest issues and concerns to guest satisfaction.
- Recruit interview and train team members.
#LILG1
Required Experience:
Director
Employment Type
Full-Time
