Senior Program Manager Ops Excellence Hybrid Stores Hybrid Stores
Senior Program Manager Ops Excellence Hybrid Stores Hybrid Stores
Posted on :
01-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The role of Amazon Fresh is to provide ultrafast 2 hour and same day scheduled) and reliable delivery for selection that customers need or want fast. Customers find their daily grocery essentials fresh produce home and Kitchen needs and more on Amazon Fresh. Hybrid Stores within Amazon Fresh refers to physical retail stores with a set of hybrid features to serve online customers. The program is highly crossfunctional in nature involves managing strategic partnerships and operations intensive. It requires working very closely with Tech and Product teams to create Indiafirst solutions to sustainably drive automations.
Hybrid Stores Team is searching for an exceptional and experienced Sr. Program Manager who thrives in Thinking big. As a Senior Program Manager you should possess a strong customer focus great retail instincts and be practiced at applying project / process management skills. You will need to thrive and deliver results in an ambiguous and fastpaced business environment operating across multiple teams and levels. You should excel at unconstrained thinking and have the ability to document and support your ideas to gain broad buyin and consensus. You should also not be afraid to roll up your sleeves and get your hands dirty by diving into a customer inputs. You are a strong leader who is analytical can prioritize well in ambiguity and communicate clearly and compellingly to internal and external strategic leadership level.
As an Ops Excellence Senior Program Manager you will:
Become a subject matter aspect of current in store operations and processes focused primarily on customer inputs such as defect rate F&V quality customer complaints and so on.
Continuously inspect and improve Operational processes to identify areas of opportunity
Prioritize projects and software feature requests evaluate and set stakeholder expectations
Work closely with product teams to deliver features which are customerfocused scale able auditable and iteratively developed
Manage the implementation of new programs and processes related to online operation of hybrid stores impacting Customer experience.
Support these programs and hold other stakeholders accountable for progress on key actions and deliverables.
Create reports and metrics to demonstrate progress towards goals provide new insights and regularly update senior leadership.
Actively seek feedback from key stakeholders including field leadership to drive continuous improvement.
Be a visible and vocal role model across the wider business for Amazons customercentric culture championing Sellers needs and using data and technology to anticipate and exceed them.
A successful candidate will also demonstrate:
High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously
Ability to think strategically and execute methodically
Ability to work in a fastpaced environment where continuous innovation is desired
Analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Ability to clearly communicate data insights to others
Demonstrated ability to dive deep in understanding the product our business and the competitive landscape
5 years of working cross functionally with tech and nontech teams experience
5 years of program or project management experience
5 years of developing program strategies and plans diving and influencing senior stakeholders experience
Experience defining program requirements and using data and metrics to determine improvements
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Hybrid Stores Team is searching for an exceptional and experienced Sr. Program Manager who thrives in Thinking big. As a Senior Program Manager you should possess a strong customer focus great retail instincts and be practiced at applying project / process management skills. You will need to thrive and deliver results in an ambiguous and fastpaced business environment operating across multiple teams and levels. You should excel at unconstrained thinking and have the ability to document and support your ideas to gain broad buyin and consensus. You should also not be afraid to roll up your sleeves and get your hands dirty by diving into a customer inputs. You are a strong leader who is analytical can prioritize well in ambiguity and communicate clearly and compellingly to internal and external strategic leadership level.
As an Ops Excellence Senior Program Manager you will:
Become a subject matter aspect of current in store operations and processes focused primarily on customer inputs such as defect rate F&V quality customer complaints and so on.
Continuously inspect and improve Operational processes to identify areas of opportunity
Prioritize projects and software feature requests evaluate and set stakeholder expectations
Work closely with product teams to deliver features which are customerfocused scale able auditable and iteratively developed
Manage the implementation of new programs and processes related to online operation of hybrid stores impacting Customer experience.
Support these programs and hold other stakeholders accountable for progress on key actions and deliverables.
Create reports and metrics to demonstrate progress towards goals provide new insights and regularly update senior leadership.
Actively seek feedback from key stakeholders including field leadership to drive continuous improvement.
Be a visible and vocal role model across the wider business for Amazons customercentric culture championing Sellers needs and using data and technology to anticipate and exceed them.
A successful candidate will also demonstrate:
High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously
Ability to think strategically and execute methodically
Ability to work in a fastpaced environment where continuous innovation is desired
Analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Ability to clearly communicate data insights to others
Demonstrated ability to dive deep in understanding the product our business and the competitive landscape
5 years of working cross functionally with tech and nontech teams experience
5 years of program or project management experience
5 years of developing program strategies and plans diving and influencing senior stakeholders experience
Experience defining program requirements and using data and metrics to determine improvements
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
