Cloud Support Engineer - Containers AWS Support Engineering
Cloud Support Engineer - Containers AWS Support Engineering
Posted on :
01-05-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
01-05-2025
Job Description
As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products providing our customers with required tools and tactics to scale their impact in worldwide markets.
The Cloud Support Engineer Containers role supports services that focus on Containerization including Elastic Kubernetes Service (EKS) Elastic Container Service (ECS) Elastic Container Registry (ECR) Fargate App Mesh Batch. In this role engineers interact with customers that reach out to AWS via email chat or phone helping our customers automate the management scaling and deployment of containerized applications. Apart from working on a broad spectrum of technical issues a Cloud Engineer in AWS may also coach/mentor new hires develop & present training partner with development teams on complex issues or contactdeflection initiatives participate in hiring write tools and script to help the team or work with leadership on process improvements and strategic initiatives.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
Key job responsibilities
* Your day as a Cloud Support Engineer will include but not be limited to the following activities:
* You will be primarily responsible for solving customers cases through a variety of contact channels (telephone email and web/live chat) applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
* You will drive initiatives that improve supportrelated processes and our customers experience. These can include tutorials howto videos technical articles trainings among others.
* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical highly complex customer problems that may span multiple AWS services.
* You will be continuously learning ground breaking technologies and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes and coach/mentor new team members.
* PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday Thursday Tuesday Saturday or Monday Friday.
About the team
AWS Support Engineering is a customerfacing global organization that provides technical support to our customers as well as our internal teams. As a member our team you will be at the forefront of this transformational technology operating on a followthesun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their missioncritical applications.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
1 years of software development and 2 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience working with any of the container orchestration management tools such as Kubernetes Docker Swarm. Basic understanding of Container networking. Good understanding of Linux Networking concepts and protocols (DNS TCP/IP DHCP HTTPS OSI Model FIlesystems disk space Memory CPU issues Security Encryptions etc..
Knowledge or experience with application deployment pipelines (Git SCM Chef Puppet Jenkins Ansible or related tools) Docker and Kubernetes.
Knowledge of the complete deployment lifecycle (design build test deploy) including deployment methods such as Blue/Green Rolling Deployments.
Experience working with Iac (Terraform CDK Cloudformation).
Knowledge or experience with any one scripting language.
Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS Azure Google Cloud).
Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Cloud Support Engineer Containers role supports services that focus on Containerization including Elastic Kubernetes Service (EKS) Elastic Container Service (ECS) Elastic Container Registry (ECR) Fargate App Mesh Batch. In this role engineers interact with customers that reach out to AWS via email chat or phone helping our customers automate the management scaling and deployment of containerized applications. Apart from working on a broad spectrum of technical issues a Cloud Engineer in AWS may also coach/mentor new hires develop & present training partner with development teams on complex issues or contactdeflection initiatives participate in hiring write tools and script to help the team or work with leadership on process improvements and strategic initiatives.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
Key job responsibilities
* Your day as a Cloud Support Engineer will include but not be limited to the following activities:
* You will be primarily responsible for solving customers cases through a variety of contact channels (telephone email and web/live chat) applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
* You will drive initiatives that improve supportrelated processes and our customers experience. These can include tutorials howto videos technical articles trainings among others.
* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical highly complex customer problems that may span multiple AWS services.
* You will be continuously learning ground breaking technologies and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes and coach/mentor new team members.
* PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday Thursday Tuesday Saturday or Monday Friday.
About the team
AWS Support Engineering is a customerfacing global organization that provides technical support to our customers as well as our internal teams. As a member our team you will be at the forefront of this transformational technology operating on a followthesun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their missioncritical applications.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
1 years of software development and 2 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience working with any of the container orchestration management tools such as Kubernetes Docker Swarm. Basic understanding of Container networking. Good understanding of Linux Networking concepts and protocols (DNS TCP/IP DHCP HTTPS OSI Model FIlesystems disk space Memory CPU issues Security Encryptions etc..
Knowledge or experience with application deployment pipelines (Git SCM Chef Puppet Jenkins Ansible or related tools) Docker and Kubernetes.
Knowledge of the complete deployment lifecycle (design build test deploy) including deployment methods such as Blue/Green Rolling Deployments.
Experience working with Iac (Terraform CDK Cloudformation).
Knowledge or experience with any one scripting language.
Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS Azure Google Cloud).
Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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