Front Office Assistant

MiracleEar part of Amplifon the global leader in retail hearing solutions is expanding its team of Front Office Assistant.We are seeking passionate driven individuals who are committed to making a difference every day. By joining MiracleEar youre not just working for a company youre working towards a purpose; helping people rediscover all the emotions of sound.

At MiracleEar we believe that people are the most important component of our success. Through a commitment to continuous training and professional development we empower our people to build rewarding careers and become leaders in the industry. Youll be at the forefront of hearing care providing the exceptional customer experience MiracleEar is known for while growing alongside a supportive and innovative team.

Responsibilities:

Manage the customer journey by

• Supporting the customer intake process setting appointment expectations and delivering a highquality customer experience throughout.
• Performing effective schedule management through coordinating screening and confirming appointments engaging with customers both over the phone and inperson.
• Driving customer appointments to support store performance by making outbound calls to potential and existing customers.

Support store administration and operations through

• Monitoring inventory assisting in billing/invoicing answering customer inquiries and supporting walkins.
• Ensuring data accuracy and privacy by maintaining the customer database updating office records and remaining compliant with all protected customer healthcare data.

Contribute to the retail sales process by

• Partnering with the Hearing Care Professional to engage in marketing efforts office promotions and social media initiatives providing postevent administrative followup.
• Preparing customer appointments and engaging in the sale of hearing aid accessories.
• Providing routine aftercare services including troubleshooting cleaning and maintaining hearing aid devices.

All recruiting efforts are handled by our regional team out of Waco Texas and applications must be submitted electronically. For compliance reasons we do not accept hardcopy applications. As a healthcare organization we kindly ask that you do not contact or visit the local MiracleEar store so that our team can prioritize customer confidentiality.

Qualifications:

• High school diploma or equivalent
• Administrative reception or customer service background
• Experience working in a healthcare setting is preferred
• 2 years of administrative experience in a professional setting
• 2 years in a direct customer support role
• 2 years of experience with appointment setting and customer database management
• Comfortable handling inbound & outbound calls
• Motivated to help drive sales goals
• Proficient in Microsoft Office and Windows

What We Offer:

• $19.00$20.00/hour monthly bonus opportunity
• Worklife balance hours are MF 8:30am5pm
• Continuous training development & support
• Health Insurance Medical Dental Vision
• Life insurance Health Savings Account 401K with employer match
• Paid Time Off Paid Holidays Volunteer Time Off

About us:

For over 75 years MiracleEar has led the way in innovation and customer service helping over 50 million people with hearing loss. With 1500 franchised and corporately owned retail clinics across the United States weve developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life.

Through the MiracleEar Foundation we give back to the local communities we serve with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Our parent company Amplifon is the global leader in the retail hearing aid industry operating nearly 10000 clinics in 29 countries worldwide. In recognition of our commitment to empowering people we are thrilled to announce that Amplifon has been honored as a Top Employer 2024 across Europe the United States Canada and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. If selected for an interview please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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