Manager Product Management - Product Marketing Management AIML Platforms

Capital One is on a journey to innovate at the frontier of AI and machine learning to change banking for good. For years Capital One has been leading the industry in using machine learning to create realtime intelligent automated customer experiences. From informing customers about unusual charges to answering their questions in real time our applications of AI and ML are bringing humanity and simplicity to banking. Because of our investments in public cloud infrastructure and machine learning platforms we are now uniquely positioned to harness the power of AI. We are committed to building worldclass applied data science and engineering teams and evolving our industryleading capabilities with breakthrough product experiences and scalable highperformance AI infrastructure. At Capital One you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build.

Our organization:

The Enterprise AI/ML (Artificial Intelligence / Machine Learning) Product organization powers realtime intelligent banking at Capital One through cuttingedge AI/ML capabilities and safe scaling of businessled innovations. Enterprise AI/ML is launching Capital One AI use cases and capabilities advancing stateoftheart AI technologies building a wellmanaged enterprise platform and delivering an easytouse platform experience.

Our team:

The Product Operations team is a group of Product Managers focused on supercharging the impact of Capital Ones AI/ML platforms through worldclass user engagement and Product enablement. We connect our platform users to critical information and resources including communications marketing training and documentation so they can get the most out of our AI/ML product suite. And we enable our fellow AI/ML Product Managers to do their best work by developing tools templates processes and analytics that raise the bar for Product excellence at Capital One.

Your role:

As a product marketing manager you will act as the voiceofthecustomer and drive clear communication and branding strategies across our product suite. This includes supporting our product managers with gotomarket planning content creation and user research.

You will inform our AI/ML platform roadmap ensuring we build and deliver on customer needs and business outcomes. You will be responsible for driving efficient operations across our product organization by defining best practices and enabling efficient processes with our team and with our users.

The ideal candidate for this role is passionate about technology and deeply empathizes with customer needs; they are passionate about machine learning & generative AI and are continuously learning about the capabilities and uses of these technologies. They are skilled at communicating with engineering and data science teams as well as lineofbusiness stakeholders and senior leaders.

Specific responsibilities include but are not limited to:

• Customer/Market Understanding: Deeply understanding the needs pain points workflows and motivations of our platform users through research (surveys interviews data analysis). This is translated into actionable insights for product roadmaps & strategy

• Messaging & Positioning: Crafting clear compelling value propositions that articulate why a user should adopt and use the product differentiating it from alternatives

• GoToMarket (GTM) Strategy & : Developing and executing launch plans for new products or features. This includes defining target segments setting goals coordinating across teams planning user engagement & communication and measuring success

• Content Creation & Communication: Developing various forms of content to support adoption and understanding e.g. datasheets case studies blog posts presentations training materials pitch decks demos etc

• CrossFunctional Leadership: PdMs constantly work across different teams (Product Engineering TPM Risk Design) to align strategy and . They need strong influence and collaboration skills

• Data Analysis: Using quantitative & qualitative data to understand user behavior measure campaign effectiveness track adoption and inform strategy adjustments

• Voice of Customer: Facilitating forums and processes for users to provide feedback and work with product managers and senior leaders to triage and make actionable recommendations

• Product enablement: Driving efficient operations across our product organization by defining best practices & enabling efficient processes with our team and with our platform users

Successful Candidates will:

• Be highly effective operating autonomously with exceptional judgement on when/how/who to ask for support

• Be capable of operating in rapidly changing environments with the ability to build relationships across functional lines

• Enjoy putting yourself in the shoes of customers. Even better if you have experience doing this with internal customers

• Have expertise in or are excited about machine learning and the latest technologies in AI

• Are a learner who is able to quickly get up to speed in a highly technical environment

• Are experienced working in an Agile environment

• Are a doer who can also zoom out and think strategically

• Have excellent oral and written communication skills

• Are highly collaborative and have the ability to influence and lead

Basic Qualifications:

• At least 3 years of experience working in Product Management

• Currently has or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelors Degree in a quantitative field (Statistics Economics Operations Research Analytics Mathematics Computer Science Computer Engineering Software Engineering Mechanical Engineering Information Systems or a related quantitative field)

  • A Masters Degree in a quantitative field (Statistics Economics Operations Research Analytics Mathematics Computer Science Computer Engineering Software Engineering Mechanical Engineering Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• MBA or Masters

• 1 years working with cross functional teams in an agile development process

• 2 years experience in a product marketing management product management product operations or strategy consulting role

• 2 years developing and executing successful GotoMarket (GTM) strategies for technical products or platforms

• Knowledge of or demonstrated investment in learning about emerging generative AI / machine learning methods techniques and applications

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).