Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a professional and proactive Customer Service Representative to join our dynamic team. The successful candidate will be the first point of contact for customer inquiries ensuring a polite prompt and efficient response while maintaining clear and accurate records. Youll play a key role in resolving customer queries escalating where necessary and supporting product improvement through user acceptance testing.
Key Responsibilities:
Respond to customer queries via email phone and live chat in a timely and professional manner
Record and manage queries in the companys call management system ensuring each is resolved or escalated appropriately
Assist customers in achieving resolution to their requests or issues
Participate in software user acceptance testing and provide valuable feedback
Promote and comply with company policies including Quality Environmental and Health & Safety
Ensure your work aligns with the Companys Code of Integrity & Professional Conduct
Foster an inclusive environment supporting SGS UKs Equality & Diversity policy
Skills and Experience Required:
Excellent verbal and written communication skills
Strong problemsolving abilities with a customerfocused approach
Ability to work independently and as part of a team
Familiarity with customer service software/systems (advantageous)
Experience in a customerfacing role preferred
High attention to detail and organisational skills
Qualifications :
English Language and Mathematics GCSE Level or equivalent (grades A* to C)
Desirable
Traderelated qualification (e.g.: UK Customs Academy/BCC/BIFA)
Recognised traderelated membership (e.g.: Institute of Export)
Additional Information :
At SGS we believe in rewarding our employees for their hard work and commitment. As part of our team you would be eligible for:
- Performance related bonus (discretionary and subject to eligibility criteria)
- Private medical cover (subject to eligibility criteria)
- Competitive pension scheme Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays
- An additional day off for your birthday
- Retailer Discounts
- Enhanced maternity/paternity and adoption pay
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
- Discounted Gym Membership
SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race colour religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.
APPLY NOW for full consideration you can be sure that your application will be treated confidentially and impartially and you will always receive an update within 10 business days.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
