Casual Visitor Engagement Assistant
Casual Visitor Engagement Assistant
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Job Description
Responsibilities
Visitor service and engagement onsite:
- To be an ambassador for the client maintaining a smart and professional appearance and providing a proactive and warm welcome for all visitors at various locations within museum.
- To staff the clients Visitor Engagement points
- To proactively engage with and assist visitors in how best to maximize their enjoyment of the collection by responding to a wide range of enquiries about the clients collection buildings events and activities and type of services available.
- To respond to facetoface complaints and feedback taking prompt and appropriate action to resolve any issues.
- Welcome booked school groups group leaders and families.
- To bid a warm farewell to all visitors actively seeking feedback and encouraging repeat visitation.
Visitor Communications:
- Liaise with other departments regarding visitor information ticketing and membership content to ensure that it is kept uptodate and accurate.
- Contribute to shaping visitor information in various forms ensuring polite professional and consistent tone of voice and presentation style which responds to visitors needs and reflects the clients brand.
Diversity and Equal Opportunities:
- To value and respect your colleagues and members of the public regardless of their background.
- To cooperate and contribute to measures introduced by the client to ensure equality of opportunity and encourage diversity.
- This is not an exhaustive list of activities and other duties appropriate to the band may be delegated according to departmental need.
Qualifications :
Essential:
- Able to work well in a team as well as using own initiative and creativity all the time maintaining a positive and flexible solutionsfocused approach.
- Able to build credibility and rapport with others quickly gaining cooperation and working effectively across the organisation.
- Right to work in the UK and have a fiveyear checkable history
- High personal presentation standards.
- Punctual reliable and flexible to changing departmental and visitor needs.
- Able to collate feedback to assist the development and generation of new ideas or approaches in order to continuously improve the visitor experience.
- Demonstrable ability to act in ways that supports equality and values diversity including treating all those you come into contact with with courtesy and respect irrespective of background.
Additional Information :
Its great to see youre considering a career with us here at Securitas UK! Youre one step away from joining our global team of over 375000 professionals.
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Why Choose Securitas UK
At Securitas UK we are on a mission to make the world a safer place driven by our core values of Integrity Vigilance and Helpfulness. We foster empowerment innovation and growth offering industryleading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application and we appreciate your patience. Need support Were here to helpjust drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an allinclusive employer embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect transparency and collaboration.
- Fair Pay & Benefits: Competitive equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
- Employee Networks Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant Supporting equality and inclusion.
- Disability Confident Employer Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification We commit to guaranteeing an interview to anyone who discloses a disability at screening providing they live within the location requirements.
- Health & Wellbeing Programs Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification Leading inclusivity for neurodivergent individuals.
We celebrate diversity yearround with events like BSL Week International Womens Day PRIDE and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you. Click Apply Now and start your career with Securitas UK today!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
