Associate Network Analyst - GO
Associate Network Analyst - GO
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a member of Global Network Operations Centre (GNOC) team the Associate/Specialist is the inshift detection notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an indepth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations such as Cloud SASI Network many other Payment products and services.
Essential Functions
The Skills You Bring:
Understanding of customer topology and potential workaround scenarios to mitigate client impact.
Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.
Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate as per documented process.
Follow documented support procedures managing each issue through resolution or turnover in order to maintain established service levels.
Track update and resolve all assigned incidents changes and problem reports in the incident management system ensuring that documentation is thorough accurate and meets a standard of high quality.
Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.
Indepth understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.
This is an onsite position which requires the employee to follow the GO guidelines. Currently employees are required to work 11 of 14 shifts onsite and 3 days working from home. This can change according to Business needs.
Qualifications :
Basic Qualifications
Bachelors degree OR 3 years of relevant work experience
Preferred Qualifications
2 or more years of work experience
Preferred: ITIL certification
Preferred: Cisco CCNA Juniper JNCIA AWS Silver Peak.
Desirable
Sound understanding and working knowledge of routing protocols such as
BGP EIGRP ISIS and OSPF.
Good working knowledge on Cisco 65xx/72xx/76xx Nexus 5k/7k & FEX Arista
switches Bluecoat proxy F5 LTM & GTM Juniper Silver Peak.
Good Knowledge of SolarWinds Netcool or other fault monitoring toolsets
Good Knowledge of ServiceNow or other incident and change management
tools.
Broad knowledge and background on TCP/IP MPLS WAN LAN SDWAN and
Cloud technologies.
Good Knowledge of datacenters and wideareanetwork routing/switching
tunneling security operations/Network Design or engineering MPLS and
Ethernet carrier transports
Ability to interpret firewall logs and look for specific permission or denial of a
source IPs to a specific destination in support of troubleshooting.
Experience on Packet analyser Network discovery Tools like Thousand Eyes
Netbrain Wireshark.
GO Onsite Flex working model
Basic load balancer knowledge.
Previous experience in Network Operations.
Excellent verbal/written communication organisational skills ability to
prioritise a constantly changing workload. Interpersonal skills and ability to
excel as part of a team.
MS Office suite proficiency.
Any experience of network automation especially toolsets such as Python or
Ansible
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
